L2 SOC Analyst - Systems Integrator

Keen to join a company that champions growth and development?

Join a leading UK provider of managed IT, cyber security, and modern workplace solutions, supporting over 2,000 customers with a team of more than 300 experts across cloud, connectivity, managed services, and unified communications. Driven by innovation, technical excellence, and exceptional customer service, the organization values people who are passionate about technology, think creatively, and are committed to continuous improvement.

Applications are open for a Cyber Security Analyst L2 to join a growing Security Operations Centre team in Gateshead. The ideal candidate will monitor, detect, and respond to cyber security threats, lead investigations into security incidents, manage incident responses, and identify opportunities to improve security operations for both the business and its customers. Strong customer service and communication skills are essential.

Ready to take your expertise to the next level? Get in touch today!

Responsibilities:

• Conduct thorough security investigations in line with established quality control and quality assurance policies.
• Monitor emerging threats and incorporate relevant threat intelligence into security operations.
• Proactively manage and follow up on tickets, identifying opportunities for detection tuning.
• Conduct initial reviews of escalated security tickets.
• Respond to customer enquiries promptly and professionally.
• Triage and investigate lower-severity P5 to P4 security incidents, providing support on higher-severity incidents where required.
• Maintain and update SOC documentation, including use cases, playbooks and technical guides.
• Keep up to date with emerging cyber security trends, threats and industry best practices.
• Collaborate with colleagues, sharing technical knowledge and investigation insights.
• Identify and implement process improvements to enhance SOC efficiency and service delivery.

Skills/Must Have:

• The successful candidate will ideally have:
• A willingness to learn, strong attention to detail and a proactive approach to development.
• Previous IT infrastructure or cloud experience, particularly with Microsoft Azure or AWS.
• Experience using incident response tools and platforms.
• Experience managing and operating Endpoint Detection and Response (EDR) platforms, such as CrowdStrike, SentinelOne or Microsoft Defender for Endpoint.
• Experience developing, configuring or operating Security Information and Event Management (SIEM) platforms, such as IBM QRadar or Microsoft Sentinel.
• A strong understanding of cyber security concepts, tools and techniques.
• The ability to remain effective under pressure and manage high-stress situations.
• Strong organisational skills and a methodical approach to investigations.
• Experience handling customer enquiries and communicating technical information effectively.
• Previous experience working within a 24/7 Security Operations Centre.

Desirable Skills:

• Microsoft AZ-500.
• Microsoft SC-200.
• Microsoft SC-100.
• Microsoft MD-102.
• Blue Team Level 1 (BTL1).
• Hack The Box Certified Defensive Security Analyst (HTB CDSA).
• CompTIA Network+.
• Cisco CCNA.
• The business recognises that candidates may not possess every qualification or experience listed above. Continuous learning and professional development are key priorities, with opportunities for individuals to strengthen their technical knowledge and develop their careers within cyber security.
• Candidates who are passionate about technology, motivated to improve their skills and committed to delivering high-quality results are encouraged to apply.

Location & Working Pattern:

• The role is based at the company's head office in the Newcastle area, with travel required as necessary.
• The position is full-time, working 37.5 hours per week, Monday to Friday. Some flexibility may occasionally be required to provide shift cover.

Benefits:

• Travel benefits, including free parking and subsidised travel passes.
• Health Cash Plan.
• Cycle to Work Scheme.
• Network Benefits.
• Employee Assistance Programme.
• Enhanced annual leave, increasing with length of service.
• Enhanced maternity, paternity and parental leave schemes.
• Enhanced pension scheme.
• Technology purchase scheme.
• Electric vehicle salary sacrifice scheme.
• Employee referral scheme.
• New business referral scheme.
• Discounted gym membership.
• Life assurance and critical illness cover.

Salary:

• £35,500 to £50,000 per annum, depending on experience.