Import Customs Supervisor

Role: Import Customs Supervisor

Contract: Permanent

Hours: Monday – Friday 1200-2100

Location: Northampton

Purpose Of the Role:

Reporting to the Import Customs Manager, the Import Customs Supervisor ensures the import customs team runs efficiently, compliantly, and in line with all regulatory requirements. With a strong focus on road‑freight clearances, the role is responsible for delivering a high‑quality service to customers across a range of export processes. A key part of the position is supporting new team members, refining workflows, and driving continuous improvement to optimise team performance.

Responsibilities

• Supervising the import customs team in a fast‑paced environment
• Managing daily import operations when the Import Customs Manager is absent
• Providing effective customs solutions to meet service and operational deadlines
• Reviewing and improving processes without compromising quality
• Allocating tasks and overseeing daily declaration management
• Producing and monitoring KPIs to ensure targets are achieved
• Supporting the team with day‑to‑day issues and queries
• Ensuring smooth handovers between shifts
• Maintaining compliance with Customs, AEO, and SOP requirements
• Working closely with internal teams, external customers, and customs authorities (HMRC, Border Force, DEFRA)
• Liaising with Head Office in Kempten on customs matters when required
• Promoting DACHSER values and supporting staff coaching, integration, and performance
• Managing absence records and contributing to appraisals
• Upholding Health & Safety, BRC, and ISO9001 standards
• Supporting a proactive safety culture and ensuring all team members follow H&S practices

The Ideal Candidate Will Have

• Minimum 2 years’ supervisory experience
• Minimum 2 years’ experience in a customs‑related role
• Good knowledge of third‑country customs regulations
• Strong understanding of customs procedures and formalities
• Working knowledge of UK CHIEF and related software
• Awareness of global geography
• Excellent verbal and written communication skills
• Strong listening skills and ability to understand different perspectives
• Confident problem‑solving and analytical ability
• Professional approach to resolving issues
• Good numerical and IT literacy
• High accuracy and attention to detail
• Strong customer service orientation
• Highly adaptable in a changing environment

Benefits That Support You

At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:

• Free Car Parking - hassle-free parking every day, so your commute is stress-free.
• 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
• Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
• Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
• Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.