Client Contact

About The Role

Are you the type of person who enjoys regularly interacting with clients, offering support with enquires and wants to work in the Film & TV Industry? If so this could be the role for you. We’re looking for Client Liaisons with great customer service skills who thrive in a busy operational environment to join our team.

Your days will be spent communicating with Production, DOPs and crews on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our clients and that we continue to improve our service.

This would be a fantastic opportunity for individuals with an interest in Film & TV, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations. 

To succeed as a Client Liaison you will bring the following skill-set and behaviours:

• Proven experience in a Customer Service role would be advantageous but not essential
• Previous experience in the Film & TV industry would be advantageous but not essential
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role 

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

In this role you will be joining our Movietech Team. Movietech provides the film and television industry with cameras, lenses and kit, they provide services to many of the UK’s leading television shows and is well positioned for growth within the UK Film market. These are exciting times to join the team as we expand our footprint in the UK TV and Film market. PKE and Movietech will work closely with William F. White International,  a leading film and television production rental specialist business, a Sunbelt Rentals company.

Our people are at the very heart of our values and they’re our greatest asset. Join us and we’ll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.