Operations Transformation Director (AVP Equivalent) - Change, Analytics and Strategy

We are seeking someone to join our team as a Director in Divisional Management to support delivery of the Global Operations Transformation strategy of delivering capacity and supporting our clients, improving their user experience and mitigating risk items.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within the Global Operations Transformation team.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you will do in the role:

• Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes
• Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues
• Coordinate work, train and develop other team members where required, including task allocation, and project contribution.
• Lead by example, work with drive and determination, and put forward challenging views to senior levels

What you will bring to the role:

• Ability to operate independently across the majority of day-to-day responsibilities
• Culture carrier across Operations, embracing the Firms core values and acting as a role model.
• At least 4 years relevant experience would generally be expected to find the skills required for this role.
• Successful candidates will Ideally be SMEs/Super users of User Led tools ie Duco, Alteryx, UiPath and/or Power BI.

• Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team
• Strong communication and stakeholder management skills, ability to build relationships across Operations
• Strong experience in end-to-end delivery; from problem statement analysis to implementation of automation solution
• Solutions oriented with passion to demonstrate the potential these tools have to automate and transform the way we work
• They will be an extension of the Global Transformation Team focused inspiring, enabling and transforming the way we work by:
  • accelerating the adoption of user led tools across Operations, supporting Operations in the design and delivery of solutions using Duco, Alteryx, UiPath and Power BI
  • strengthening our community of practise by sharing their knowledge and expertise
  • working with the Global Transformation Team on the delivery of our user led tooling strategy
  • accelerating the delivery of AI tooling (ie GENAI)
    
     

Requirements:

• Successful candidates will Ideally be SMEs/Super users of User Led tools ie Duco, Alteryx, UiPath and/or Power BI and overseeing others leverage these tools in solution delivery
• Strong communication and stakeholder management skills, ability to build relationships across Operations
• Solutions oriented with passion to demonstrate the potential these tools have to automate and transform the way we work
• Strong experience in end to end delivery; from problem statement analysis to implementation of automation solution
  
   

Role and Responsibilities:

• Pro-actively identify opportunities to support the organization in delivery and development of tooling, through strategic planning
• advanced knowledge of the tools and ability to host additional knowledge share/training sessions and office hours (Note a formal training offering is also provided to Ops users)
• hosting 1 to 1 sessions to; support individuals learning, answer questions, trouble shoot issues
• hosting demos, responding to questions, ad hoc support requests
• championing the use of User Led Tooling across Operations, success stories, value creation, solutions hubs
• building communications to support the community in formal/informal format: best practice, top tips, tip of the week, FAQ etc
• collaborating across Operations to connect problem statements to existing solutions to help accelerate speed of delivery and reusability of solutions
• enhance the Transformation Team's support model through feedback and continuous improvement approach

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WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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