Heritage Venues Duty Manager

Do you have a passion for working with people, an interest in history and experience leading teams providing exceptional customer care?

Then step into The Story — where five remarkable collections of historic records, documents and objects come together to reveal the lives of the people who shaped County Durham.

These collections open windows onto attitudes and adventures, difficulties and differences, connections and communities. They’re filled with unexpected items, hidden treasures and the everyday moments that make history human.

Our visitors use our collections to explore the people, places and events that made County Durham what it is today. Where they can search thousands of objects and documents to uncover hidden stories, trace family connections, follow global networks and discover county treasures waiting to be found.

WHAT IS INVOLVED?

We’re looking for a confident, people-focused Duty Manager to lead our front-of-house team and ensure every visit and event runs smoothly. You’ll motivate staff, manage daily operations, handle sales and cash, support visitors, deliver short public tours, build rotas, promote donations and facilitate events.

This is a hands-on, people-centred role where no two days look the same.  If you’re organised, engaging and excited by heritage and hospitality, this is the role for you.

If you would like an informal discussion about this role please contact Operations Manager Rob King | View email address on northeastjobs.org.uk

WHAT WILL I NEED?

The role requires a NVQ Level 3 qualification or equivalent experience in a relevant discipline.  You should also have knowledge of Health and Safety issues, awareness of security and evacuation procedures, and a first aid at work qualification (or willingness to work towards it).

Please refer to the attached Person Specification for the full criteria. 

INTERVIEWS

It is anticipated that interviews will be held week commencing 6 or 13 July 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website . 

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY 

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on View phone number on northeastjobs.org.uk, or via email View email address on northeastjobs.org.uk& nbsp;

All correspondence relating to your application will be sent from View email address on northeastjobs.org.uk . Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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