Senior IT Vendor Manager

Senior IT Vendor Manager

• Oversee major IT contracts, driving strong commercial outcomes and robust governance.


• Line Management responsibility for five Vendor Managers 


• Shape and deliver the supplier strategy for NFU Mutual’s key strategic IT partners.


• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

About the role

As a Senior IT Vendor Manager at NFU Mutual, you’ll lead a team of Vendor Managers responsible for overseeing key strategic IT suppliers. You’ll drive supplier selection, evaluation, and ongoing performance to ensure they meet business needs and deliver strong commercial value. You’ll also ensure contracts, governance, and controls are effective and compliant with Group policies, regulatory requirements, and NFU Mutual’s long term objectives and IT Strategy.

You’ll manage medium to large IT contracts, assist with negotiating and agreeing Terms and Conditions that deliver value, cost savings, and alignment with business needs. You’ll establish and maintain strong contract and relationship governance, ensuring effective controls, clear escalation routes, and full compliance with audit and regulatory requirements. You’ll oversee contract changes, track risks, and ensure these are accurately documented and managed throughout the contract lifecycle.

A key part of your role will be maintaining accurate, up to date contractual documentation and ensuring obligations are reviewed, monitored, and enforced. You’ll build and nurture strong relationships with IT suppliers and internal stakeholders, helping maximise the value and performance of key supplier partnerships. You’ll also provide expert advice to stakeholders on IT supply solutions, helping them understand contractual implications, mitigate risk, and improve commercial outcomes.

You’ll identify opportunities to reduce cost, streamline services, and improve supplier performance by working closely with operational teams, budget owners, and Group IT. You’ll shape and deliver the supplier strategy for key strategic IT suppliers, through the creation of category sourcing strategies along with detailed account planning to ensure the organisation has the right sourcing approach to meet its objectives. Working alongside Group Procurement, you’ll research, evaluate, and recommend major IT supply solutions that support NFU Mutual’s strategy, policies, and regulatory requirements.

In addition, you’ll produce regular MI and reporting for senior IT leaders, including vendor management dashboards, governance insights, and financial updates to support strategic planning. You’ll also lead and deliver one off activities and projects as required.

About you

You’re an experienced IT vendor management leader with a strong track record in delivering commercial and operational results. You’re confident negotiating complex IT contracts and bring deep knowledge across multiple IT categories. You work comfortably with senior stakeholders, legal teams, procurement, and strategic suppliers, and you know how to develop and motivate a high performing team.

You’re influential, collaborative, and skilled at building trusted relationships at every level. With excellent verbal communication, you simplify complexity, shape decisions, and bring people on the journey. You think strategically while staying close to the detail of supplier performance. A natural team player, you encourage shared ownership and strong cross functional collaboration across IT and the wider business. Your ability to influence, engage, and work effectively with others enables you to deliver high quality outcomes in a fast moving environment.

You also bring:

• Strong coaching, mentoring, and people leadership experience.


• Significant experience managing senior-level IT contracts or outsourced service agreements.


• Deep market knowledge in at least two IT categories (e.g., software, hardware, services, communications).


• Strong understanding of procurement, vendor lifecycle management, licensing models, and contract performance frameworks.


• Excellent relationship building and stakeholder management skills.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary – £75,000 - £85,000 (depending on experience)   


• Annual bonus (up to 25% of salary) 


• Contributory pension scheme, up to 20%, including your 8% contribution


• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Private medical insurance + options to add family members


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.