Strategy & Operations Manager - Signature Accounts

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What is it all about?

The Scheme Management, Strategy & Operations team works across one of the biggest Signature Accounts in the UK&I market, collaborating closely with Account Leadership and Account Executives spanning Consumer Issuing, Business Banking, Private Bank, Commercial Issuing and Acquiring to drive high performance.

• Co-ordinate, create and track strategic account plans; drive regular reviews and accountability across the team, including detailed performance versus target insights, to ensure the team is equipped to prioritise in an agile manner throughout the year.

• Lead the execution of critical components of the client agreement and daily operations, including stakeholder mapping, funding optimisations, events management, and wraparound support for executive client meetings.

• Drive operational efficiencies in close partnership with the Client Scheme team, through regular iteration of learnings, to increase speed to market.

What we expect of you, day to day:

• Manage the contractual relationship across one of the biggest Signature Accounts in the UK&I market, ensuring stakeholders internally and externally are delivering against contractual commitments.

• Lead the preparation, calibration and monitoring of the Strategic Account Plan and execution roadmaps in partnership with the Account team.

• Understand data and insight requirements across all business areas and working with key stakeholders to productionise delivery.

• Work closely with the Finance Business Partner to monitor and track contractual funds, while managing internal governance forums and external client updates.

• Work cross-functionally with key stakeholders to improve operational efficiency and better address client needs by ensuring processes are documented and optimised, with effective controls in place.

• Drive thought leadership by harnessing internal and external insights to develop propositions such as study tours and client market visits.

• Maintain stakeholder mapping and manage governance meetings, including contractual and executive sessions, ensuring strong preparation and tracked deliverables.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What we're after...

• Good work experience in strategy and operations preferably looking after large accounts within payments.

• Knowledge, experience and commercial understanding of the payments market

• Exemplary project and programme management skills

• Able to think outside the box and solve problems creatively

• Strong self-starter with a willingness to learn and drive a diverse range of strategic initiatives

• Ability to implement independently and collectively through strong collaboration and influencing skills.

• Strong storyteller, able to adapt messages to the audience based on objectives, seniority, etc.

• Ability to automate and optimize processes, with a continuous improvement mindset.

• Strong commercial negotiation skills

• Excellent analytical skills, with the ability to translate MI into business plans.

• Excellent presentation skills and confidence in PowerPoint.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.