As a Brand Specialist you will be the face of one of our most prestigious brands, providing a holistic shopping experience that is as unique as it is memorable. You will drive trade through building a loyal client base, arranging and hosting training sessions for the wider team, and delivering exceptional service standards. You will raise the profile of the brand and build extensive networks across the store to maximise sales and eventing opportunities. You will be the key point of contact with the brand representatives externally, compiling detailed weekly reports and building a trusted relationship. This is a full time position, 37.5 hours a week, working any 5 days spread across the 7 on a rota basis. About You: As a exceptional retail professional, you will not only specialise in your own brand but will also have an in-depth appreciation of the wider industry and Harrods itself. You are driven by passion for our customers and delivering best in class service. You do this by putting customers at the heart of everything you do, building long-lasting client relationships and demonstrating exceptional product and Harrods knowledge. You will deliver excellence through detail, with proven experience in ensuring impeccable Visual Merchandising standards as well as diligent stock management. You will also have: Self-motivation and be naturally curious, you will be keen to develop your product and industry knowledge An out-of-the-box mentality, to surprise and delight customers with exceptional customer service and interpersonal skills Exceptional organisational skills to keep the shop floor running smoothly Outstanding communication skills both written and verbal Ability to engage analytical approaches in driving the business of your brand, and have a genuine passion and interest. About Us: Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You: Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You: Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
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