Triage/Housing Options Officer (Hybrid)

Triage/Housing Options Officer (Hybrid) needed in Slough, £18.64ph  PAYE – Reference: OR112980

3 days in the office and 2 wfh – per week

• To consider and assess homelessness applications in accordance with the Housing Act 1996 Part 7 as amended by the Homeless Reduction Act 2017 
• To assess, assist, advise and determine customers housing options/homelessness, at Triage stage, providing the Client’s statutory obligations in relation to initial approach and ongoing homeless related statutory services including the s179 notifications via direct communication via phone, email or in person, with members of the public seeking support or advice 
• To ensure that the Client complies with its statutory duties in providing the above, with reference to the Homeless Reduction Act 2017 and Parts VI and VII, the Housing Act, Renters Rights Act and taking into account, the relevant codes of guidance, case law and agreed legislative and service standards 
• To negotiate with landlords, family members and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs and seeking to prevent homelessness wherever possible 
• To provide consistently high quality Housing Advice regarding complex and sensitive matters including but not limited to Domestic Abuse, tenancy rights and evictions etc. 
• To work closely with all internal teams and provide support as required, enabling an effective Housing Service. 
• To provide verbal and written advice on a wide range of housing and related matters to anyone approaching the Client, working closely with other colleagues and partners. 
• Ensure case files, notes and systems are all updated with details of all contacts and case progression, including upload documents/letters and so on.
• To support diversity and inclusion across the service area in terms of service delivery and partnership working. 

This is a full time role on a temporary contract basis  

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to  View email address on essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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