Customer Service Advisor

Location: Blackburn
Full-Time | Permanent

Join a Business That Puts People First

Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re currently recruiting for a proactive and empathetic Customer Service Advisor to join a well-established and growing legal services organisation.

This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.

The Role: What You’ll Be Doing

As a Customer Service Advisor, you’ll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.

• Manage a high volume of client enquiries via phone and email, ensuring prompt and professional responses
• Maintain and update accurate case files, keeping all information current and accessible
• Clearly explain case updates and processes in a simple, client-friendly manner
• Liaise with internal legal teams to communicate client needs and support positive outcomes
• Balance multiple cases and prioritise tasks effectively based on urgency
• Accurately document all client interactions and ensure timely follow-up
• Handle client concerns with a calm, solutions-focused approach
• Provide administrative support including scheduling and file organisation
• Work collaboratively with internal departments to ensure smooth communication
• Deliver a consistently high standard of customer service at every touchpoint

About You: What You’ll Bring

We’re looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships.

• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Proven experience delivering high-quality customer service
• Ability to handle queries and resolve issues with confidence and professionalism
• High attention to detail and accuracy
• Strong time management skills and ability to work under pressure
• Competent in Microsoft Office and case management/CRM systems
• A proactive, problem-solving mindset
• Adaptable and comfortable in a dynamic working environment
• Previous experience in legal, financial, or professional services (desirable)
• Awareness of compliance and regulatory standards (advantageous)

What’s in It for You?

• Salary - £25,000 - £27,000
• In Office role - 9am - 5pm (Monday - Friday)
• Employee Assistance Programme (EAP)
• Perkbox membership – access to a wide range of employee discounts
• 23 days holiday + 8 bank holidays, increasing with length of service
• Pension contributions
• Life insurance (death in service)
• Private medical insurance after 1 year of service
• Company social events twice a year
• Paid volunteering days
• Your birthday off every year

Interested?

If you're looking to take the next step in your career within a professional and supportive environment, we’d love to hear from you.

Apply today or get in touch to find out more.