Civil National Business Centre AO x6

Job Title: Admin Officer
Location: County Court, St. Katharine's House, 21-27 St. Katherines Street, Northampton, Northamptonshire, NN1 2LH
Office/Hybrid/Remote: Full Time Office Based with potential Hybrid working
Pay Rate: £13.25 per hour
Hours: Monday to Friday, 9am to 5pm
Contract Length: Temporary, until December 2026 with the possibility of an extension
Training: Ongoing, as required
DBS: Basic DBS
Must live within 1 hour of the Office Location

If you're organised, service-minded, and keen to support a busy operational environment, this is a fantastic opportunity to join Our Client. Hiring for a reputed client, the role offers a clear, structured way to contribute to the smooth running of a National Business Centre-while building experience in a Government setting.

What you'll be doing:

Answer inbound calls from customers regarding Civil Money Claims through the County Court.
Provide excellent customer service with empathy, patience and professionalism.
Maintain accurate and concise notes on the appropriate operating systems following each call.
Respond to a broad range of enquiries and escalate case-specific queries to the relevant teams where required.
Work collaboratively with colleagues, sharing knowledge and best practice.
Contribute to continuous improvement initiatives and customer service enhancements.
Follow HMCTS policies, procedures and quality standards.
Manage a high volume of inbound calls while maintaining accuracy and attention to detail.
Utilise strong communication, IT and multitasking skills within a fast-paced contact centre environment.

What you'll bring:
Strong attention to detail and a dependable, structured approach to work
Good communication skills with the confidence to deal with enquiries professionally
A customer-focused mindset-respectful, patient, and solution-oriented
Comfort working to guidance and completing tasks within set expectations

The ability to manage competing demands while staying calm and accurate
Ready to take the next step? If this sounds like the kind of role where your organisation and service skills can make a real difference, apply today.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.