Ecommerce Assistant

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Perched a few hundred meters from the crashing Atlantic, our HQ at St. Agnes’ Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people.

As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are and if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

The Ecommerce Assistant role supports DTC growth across our biggest commercial channel. This role supports key commercial targets by driving excellence across website product presentation, content, 3rd party apps and campaigns, inspiring customers to engage, purchase and return. It requires understanding of systems, needs a strong eye for detail and methodical mindset. This role has a global customer mindset, and needs to consider our US customer differently to our UK, and needs a strong understanding of our brand values, alongside commercial goals.

Responsibilities of the Ecommerce Assistant:

• Support the product enhancement process, balancing automated rules with a keen human eye for detail, ensuring product is correctly portrayed online, and in line with our brand guidelines
• Manage product imagery process, working closely with the Creative dept to receive the correct product imagery, spec’d and in a timely manner
• Maintain the product catalog and product uploads, ensuring the product is correctly displayed in the correct market or channel, including for Retail Stores
• Update website content on a weekly basis to support country level marketing campaigns, in line with Trade Calendar direction
• Support Ecommerce Executive to implement seasonal markdown events ensuring customer journey is coherent and optimized
• Support Ecommerce Executive with website visual merchandising rules, ensuring product is optimized on the correct pages, for the correct season, in the relevant countries and meets our visual brand guidelines
• Take a pro-active role in web trading to update and provide challenges on how we can improve our sales
• Develop a strong understanding of customer web journeys, working across teams to support future improvements and customer experience
• Develop a strong understanding of our analytics tools to support decision making and understand customer behaviour
• Run daily checks of the website, and monitor our error board, flagging and fixing any issues around product that arise

What Finisterre is looking for:

• A keen eye for detail and a methodical approach to tasks and problem solving.
• Organised with the ability to meet tight deadlines.
• Excellent interpersonal skills, able to communicate across different areas of the business.
• Willingness to own and drive your personal development plan, and open to asking for and accepting feedback on performance
• Commitment to inclusivity and sustainability, and social and environmental sustainability
• Passion, energy and aspiration in line with Finisterre values, products, brand and customers
• A minimum of basic Excel skills.
• A minimum of basic HTML knowledge. 
• By the start of employment, have permission to work in the UK.

Please note that Finisterre are not licensed to sponsor overseas workers.

What you'll receive from Finisterre

We are offering a full-time, permanent contract, based at our Headquarters at Wheal Kitty, St Agnes, Cornwall. As a Real Living Wage Employer, we’ll invest in you with a salary of £26,227.50.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering – we will support you in giving back to communities and causes
• A discretionary bonus scheme, based on company performance
• An enhanced pension scheme with Scottish Widows
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• Enhanced Family Leave policies to support you in growing your family
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular company and team social events
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• An hour to spend in or by the sea every Tuesday followed by Sea Tuesday companywide meeting
• And so much more!