Customer Service Apprentice

Summary

We are looking for a full-time Service Advisor Apprentice to learn and assist with the running of this award-winning garage business.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Customer service practitioner (level 2)

Hours

5-days a week, full time (8:15am - 5:45pm). Working days to be confirmed.

37 hours a week

Start date

Monday 21 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A varied role within the Automotive Industry, learning on the job alongside the front of house team, assisting with all level of service advisor and customer service work passing through a busy forward focused business with a real opportunity for career progression.

The role:

• Customer service experience, dealing with customers by telephone, email, text and face to face visits
• Processing work using a company garage management system
• Parts ordering
• Allocating parts to jobs and processing returns
• Data entry and CRM
• Using AI integrations
• Customer follow up calls
• Assisting with garage management system (all training provided)

Where you'll work

UNIT 6
GAINSBOROUGH TRAD ESTATE
RUFFORD ROAD
STOURBRIDGE
DY9 7ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

The apprentice will attend online lessons, once every other week, to work towards their Customer Service Practitioner Level 2 Apprenticeship standard. 

In addition, they will be allocated with their assessor who will visit them within the workplace once every 6-8 weeks.

The apprentice will complete a minimum of 6 hours off the job each week.

Requirements

Essential qualifications

GCSE in:

• English (grade D/3)
• Maths (grade D/3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills