Apprentice Nandoca

Summary

A nanwhatnow? A Nandoca! That's what we call those in our restaurant family. Our passionate team players, putting their heart, soul, and magical powers into serving up amazing food and drink, catering unforgettable customer experiences. 

Brimming with passion and personality, as a Nandoca, I put all I have into everything I do in order to create unforgettable customer moments and feelings.

Wage

£8,320 a year

Training course

Food and beverage team member (level 2)

Hours

20 hours avg. p/week, exact shift patterns to be confirmed.

20 hours a week

Start date

Thursday 24 September 2026

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Nandoca (aka Team Member) at Nando's, you will be working towards a Food and Beverage Team Member apprenticeship over the duration of 15 months, learning and growing in your role. We'll give you training and development, support, coaching and help you build your own unique learning plan.

We believe growth is about more than just helping you to perform in your job, it's about becoming a better person inside and outside of work.

You will make our customers feel valued as part of our family by creating a fun environment or them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience.

Your roles and responsibilities will include;

Front of house:

• Giving a warm welcome to our customers and make them feel at home
• Serve customers efficiently at the till - understanding their needs
• Serve amazing food to Nando's high standards that make customers feel 'Fired up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
• Bring amazing food and drink to the table and make sure our customers have everything they need
• Manage takeaway customer experience
• Set up, maintain, hand over and close down a clean, safe, and fully operational workstation
• Handle deep cleaning to Nando's high standards
• Follow all fire safety, health and safety, food hygiene and restaurant security measures

Back of house:

• Prepare, cook, and serve amazing food to Nando's high standards and make customers feel 'Fired Up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
• Set up, maintain, hand over and close down and clean, safe, and fully operational workstation
• Handle deep cleaning to Nando's high standards
• Follow all fire safety, health and safety, food hygiene and restaurant security measures

As well as fantastic training and development, we really care about looking after our Nandocas by offering a great range of benefits, which include:

• Free meal on every shift you work
• Flexible shifts
• Access to a great discount platform
• Discount on Nando's for you and your friends and family (40% everyday)
• Internal development programmes to support your career development
• Regular regional parties and events
• Refer a friend incentive scheme

Where you'll work

Unit 9, South Aylesford Retail Park, Lake Road, Quarry Wood
ME20 7TP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Food and beverage team member (level 2)

What you'll learn

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2 including Functional Skills in Maths and English.

Requirements

Desirable qualifications

null in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Team Working
• Organisation Skills

Other requirements

The key dates provided should be used as a guide only, if the position is filled, the vacancy will be taken down.