Field Service Technician

Our client is one of the world's largest leading manufacturers, they have a presence in all the leading supermarkets in the UK and are expanding.

Job Role & Key Responsibilities:

An exciting opportunity is available for a Service Technician to join a growing technical services team. You'll work directly with customers, carrying out installation, servicing, maintenance and repairs on specialist dispense and cooling equipment.
This role would suit a practical, mechanically minded individual who enjoys troubleshooting, working independently and providing a high standard of customer service. Previous experience in this specific industry is not essential, as full training will be provided.

Key Responsibilities:

• Install, maintain, service and repair dispense and cooling equipment.
• Investigate equipment faults and complete effective repairs.
• Attend breakdowns and respond promptly to customer requirements.
• Carry out scheduled preventative maintenance.
• Install equipment across new and existing customer sites.
• Demonstrate equipment operation and provide customers with practical guidance.
• Maintain professional relationships with customers.
• Complete service reports and update relevant systems accurately.
• Manage vehicle stock, tools, equipment and spare parts.
• Ensure all work is completed safely and in accordance with Health & Safety procedures.

The Ideal Candidate will have:

• A strong practical and mechanical mindset.
• An interest in repairing, maintaining or understanding mechanical equipment.
• Good fault-finding and problem-solving abilities.
• Excellent communication and customer service skills.
• A professional, positive and reliable attitude.
• The ability to work independently and organise your own workload.
• Confidence working across different customer sites.
• Basic IT skills for completing digital reports and service documentation.
• A full UK driving licence.
• The ability to undertake physical installation and maintenance work.
• The flexibility to participate in a weekend and bank holiday rota.

Desirable Skills:

• Previous field-based engineering or maintenance experience.
• Mechanical fault-finding and repair experience.
• Experience working with commercial or customer-facing equipment.
• Strong diagnostic and troubleshooting skills.
• Good organisation and time-management skills.
• A customer-focused approach.
• Willingness to learn new equipment and technical processes.
• Ability to work independently while maintaining high service standards.

Benefits Include:

• Competitive salary
• Standby allowance.
• Bonus scheme.
• Fully equipped company van.
• Paid door-to-door travel time.
• Monthly product allowance.
• Private medical options.
• Enhanced pension contribution.
• Life assurance.
• 24/7 GP access.
• Generous holiday allowance.
• High street and retail discounts.
• Full initial training programme.
• Ongoing technical and professional development.
• Dedicated learning and development support.
• Long-term career progression opportunities.

If you are interested in this exciting opportunity, please get in touch with us or apply below.