Have you visited StarCity recently? You may be surprised by how much we’ve changed. With exciting new brands continuing to join the Centre, including the upcoming arrival of Chuck E. Cheese, StarCity is now recognised as one of Birmingham’s leading family entertainment destinations. Home to Gravity, Capital Karts, Tenpin, Vue Cinema and a wide range of restaurants and attractions, StarCity offers a vibrant, fast-paced and family-focused environment where no two days are the same.
Purpose of the Role
o To provide a safe, clean, and welcoming environment for our guests, staff, and contractors
o Customer service experience to our customers
o To ensure full compliance with Health & Safety Policy for the centre
o Supporting the centres Operation with adhering to the company process and procedures
o Completing site patrols in line with the centre’s strategy
o Assisting with site incidents
Key Responsibilities
· Reports to the Duty Manager and Centre Management Team
· To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures
· Ensure that all incidents, H&S issues are recorded & logged
· Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures
· Report any H&S issues to Centre Management and act accordingly
· Ensure visitors & contractors fully comply with site procedures
· Follow lost property procedures for items of lost property found onsite
· Attending site incidents in an effective way
· Key Communication via radio with colleagues and the Operations Centre
· Report writing
· Key customer service skills to support our customers
· Traffic management, will involve manual handling – moving chapter 8 barriers & cones
Skills, Knowledge, and Experience
· Ensuring that you are proactive
· Prioritising workload
· Excellent verbal and written Communication skills
· Problem solving and reporting back with any issues
· Key decision making
Working Hours - Full time working hours, 36 Hours per week, fully flexible, shift time patterns 09:00 – 18:00 & 17:00 – 02:00, 4 on 4 off rota
Salary - £13.14/hr
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Please see our Benefits Booklet for more information.
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