Infrastructure Engineer

We are seeking an Infrastructure Engineer to join our Digital & IT Services Directorate. This is an exciting opportunity to play a key role in supporting and maintaining the University’s IT infrastructure, ensuring reliable, secure, and high-performing services that underpin teaching, learning, and professional operations.

Working as part of a collaborative team, you will contribute to the delivery and continuous improvement of core systems across on-premise and cloud environments, helping to enhance the overall digital experience for staff and students.

This role will be required to:

Operate and maintain the University’s IT infrastructure, including servers, networks, backups, endpoint security, and Microsoft 365 services

Support both on-premise and cloud-based infrastructure hosting environments

Resolve technical issues and escalations from the Service Desk and support teams within agreed SLAs

Monitor systems proactively, identifying trends and potential issues to prevent service disruption

Maintain system security through patching, monitoring, and security controls

Communicate effectively with both technical and non-technical stakeholders

We are looking for candidates with:

Proven experience supporting, maintaining, and operating IT infrastructure environments

Strong working knowledge in at least one of the following areas:

Networking (LAN, WAN, Wi-Fi, cloud connectivity)

Infrastructure hosting (virtualisation and cloud platforms such as Azure)

Microsoft 365 and collaboration tooling

IT security, monitoring, and endpoint management solutions

Strong troubleshooting and problem-solving skills

The ability to analyse and resolve complex technical issues

Excellent communication skills, with the ability to explain technical concepts clearly

The ability to work effectively both independently and as part of a team

A customer-focused approach

Strong attention to detail

A proactive mindset, with a focus on continuous improvement

A willingness to learn and stay up to date with emerging technologies

Informal enquiries about this opportunity are very welcome. Please contact Edward Cheel at View email address on findajob.dwp.gov.uk, to discuss the role further.

An application form and further details about this role are available from newman.ac.uk/jobs. Please email your completed application form by the advertised closing date to: View email address on findajob.dwp.gov.uk.

Please note that CVs are not accepted as part of the application process unless explicitly stated

Closing date for applications: 3 July 2026

Interviews will take place on 29th July 2026

Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: or please contact the Human Resources Department.

Birmingham Newman University is an Equal Opportunity Employer

Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .