Apprentice Business Administrator - Level 3

Summary

We are looking for a motivated individual to join our team as a Business Administrator Apprentice. This is a great opportunity to build administration and customer service skills while working towards a nationally recognised Level 3 Business Administrator qualification. Working in a busy office, to support day-to-day administration.

Wage

£21,157.50 a year

A planned salary increase will be implemented after the first year from £10.85 per hour to £12.71. 

Training course

Business administrator (level 3)

Hours

Monday to Friday - 8:30am to 4:30pm with a 1-hour lunch.

35 hours a week

Start date

Monday 7 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working within a busy office environment, you will support the day-to-day administration to gain experience across a variety of business functions and will include:

• Provide administrative support to colleagues and teams
• Answer telephone and email enquiries professionally
• Welcome visitors and provide excellent customer service
• Maintain accurate records and filing systems
• Input and update information using computer systems
• Prepare documents, letters, reports and correspondence
• Support meetings by arranging venues, preparing agendas and    taking notes where required
• Handle confidential information appropriately
• Support with company media posts as required
  • Assist with ordering supplies and maintaining office resources
• Support general office operations and administrative tasks as required

You will receive full training and support throughout your apprenticeship programme.

Where you'll work

ANGLIAN BUSINESS CENTRE
WEST CARR ROAD
ATTLEBOROUGH
NR17 1AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORFOLK COUNTY COUNCIL

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The successful applicant will complete the:
Level 3 Business Administrator Apprenticeship Standard

Training will be delivered by Norfolk County Council Adult Learning through a combination of workplace learning, tutor support and off-the-job training.

More training information

• Workplace/workshop learning
• 1 to 1 support from assessor to apprentice
• Online learning environment to support learning throughout the apprenticeship
• Fortnightly workshop either online or face-to-face

Requirements

Desirable qualifications

GCSE in:

• English (grade A-C or 4-9)
• IT (grade A-C or 4-9)
• Maths (grade A-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Willingness to learn

Other requirements

• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office software