Credit Control Apprentice

Summary

Are you looking to build a long-term career in credit control? Then look no further! Start your career today with a level 3 credit control apprenticeship with Janus International Europe and Kaplan. You will be gaining valuable workplace experience whilst working towards the qualification.

Wage

£19,000 a year

Training course

Senior credit controller and debt collection specialist (level 3)

Hours

Monday - Thursday, 8.15am to 5.00pm (unpaid lunch 1 hour per day). Friday, 8.00am to 3.00pm (unpaid lunch 1 hour).

37 hours a week

Start date

Tuesday 30 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The main responsibilities of a Credit Controller with Janus are:

• The administration of the AR/CC functions in Business Central. This involves the set-up of customers, projects, and other data set in the system.
• The review and issuing of billing items to our customers.
• Contacting customers about outstanding balances (via verbal and written communication).
• Managing internal and external relationships to ensure the successful management of the debtor balances.
• Assisting the finance function with general administrative and reporting task.

Where you'll work

102B The Grn
Twickenham
TW2 5AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Senior credit controller and debt collection specialist (level 3)

What you'll learn

• Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
• Negotiate good credit management or debt collection outcomes, in line with organisational policies.
• Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
• Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
• Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
• Comply with relevant governance, policies and procedures.
• Follow the environmental, social and governance requirements of their organisation.
• Take ownership of work through to resolution, re-negotiating or escalating when required.
• Make evidence-based decisions on credit and debt cases.
• Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
• Complete actions in a reliable and timely way in line with organisation policy, values and standards.
• Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
• Select credit management or debt collection strategies to resolve issues.
• Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
• Collaborate with own team and stakeholders to build and maintain relationships.
• Communicate with own team and stakeholders, verbally and in writing.
• Review own business working practices to identify areas for improvement.
• Facilitate changes to working practices.
• Use feedback to identify areas for personal development.
• Plan and undertake continuing professional development (CPD) and support the development of others.
• Review and analyse customer applications, seeking additional financial and non-financial information when required, and assisting with the reporting of credit checks and credit limits.
• Analyse customer credit risk and develop strategies, making evidence-based decisions on credit limits in line with regulatory and organisational requirements.
• Advise on account issues and give expert support, including referral to specialist colleagues or agencies, to find a clear path to payment or resolution for those facing financial difficulty that minimises risks of overdues or bad debts for either corporate business accounts; individual customers; or third parties, for example debt collection agencies, debt advice agencies.
• Support consistent decision making, practice and compliance with policies, regulatory requirements, and procedures by challenging any inaccuracies in customer or debt data, monitoring performance measures and advising colleagues, third party suppliers and the wider business within your remit.
• Remove controlled goods in line with organisational, legal and regulatory requirements, including the National Standards.
• Sell controlled goods in line with organisational, legal and regulatory requirements, including Taking Control of Goods National Standards.
• Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
• Negotiate good credit management or debt collection outcomes, in line with organisational policies.
• Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
• Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
• Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
• Comply with relevant governance, policies and procedures.
• Follow the environmental, social and governance requirements of their organisation.
• Take ownership of work through to resolution, re-negotiating or escalating when required.
• Make evidence-based decisions on credit and debt cases.
• Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
• Complete actions in a reliable and timely way in line with organisation policy, values and standards.
• Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
• Select credit management or debt collection strategies to resolve issues.
• Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
• Collaborate with own team and stakeholders to build and maintain relationships.
• Communicate with own team and stakeholders, verbally and in writing.
• Review own business working practices to identify areas for improvement.
• Facilitate changes to working practices.
• Use feedback to identify areas for personal development.
• Plan and undertake continuing professional development (CPD) and support the development of others.

Training schedule

This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role. It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships. Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work based experience. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training. CICM modules: Business Communication and Personal Skills. Credit Control and Collections. Self-study: Innovative skills development - To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance. Microsoft Specialist Skills - Optional modules covering core Microsoft products; online tuition supports learners in preparing for Microsoft accreditations.

More training information

Kaplan is one of the world’s largest and most diverse education providers. We are one of the UK’s leading training providers for finance and accountancy qualifications and train thousands of accountants each year. We have been educating and training students for over 70 years and have helped thousands of people achieve their career goals.

We offer apprenticeships from Level 2 to Level 7 and cover Accountancy & Tax, Banking & Finance and Data & IT. We offer study methods to suit all types of learning, whether you want to be face-to-face, or left alone to study in your own time.

Requirements

Essential qualifications

GCSE or equivalent in:

• English (grade 9/A* - 4/C)
• Maths (grade 9/A* - 4/C)

A Level or equivalent in:

Any (grade A-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Attention to detail
• Analytical skills