Band 2 Support Worker | Birmingham Community Healthcare NHS Foundation Trust

As part of the integrated service provision the post-holder will work within the Urgent CommunityResponse(UCR)servicetoassistinthepreventionofinappropriatehospital admissionsandtheprovisionofhome-basedtreatmentinlinewiththeoverallobjectives of the service. The post-holder will carry out personal care and assist the senior healthcare professional with acute care needs.

To support the UCR team in the delivery of safe, effective care to patients in their own homesandcommunitysettings.Thepostholderwillworkalongsidetheteamto provide practicalsupport,andcontributetoloneworkingsafety,ensuringvisitsarecarriedoutin line with Trust policies and risk assessments.

Thepostholderwillbeguidedbyamoreseniorhealthcareprofessionalatalltimesunder the Guidance for the Delegation of Care and Treatment from Registered Nurses, Nurse Associates and Allied Health Professionals to BCHC employed non-regulated support staff policy (CH567).

· Carryoutcareandinterventionsunderthedirectionofaregisteredprofessional, including manual handling of patients.

· Workinthecapacityofachaperoneinlinewithcompetencies.

· SupportUCRteamduringhomevisitsforsafetyorriskmanagement.

· AssistinmaintainingpersonalsafetybyaccompanyingClinicians duringvisitsto reduce lone working and following risk assessment procedures.

· Prepareequipmentandenvironmentsforpatientcare,ensuringcleanlinessand infection prevention standards are met.

· Observeandreportanychangesinapatient’sconditiontotheUCRclinician

o promptly.

· SupportUCRteamduringvisitswherethereareknownrisks(e.g.challenging behaviour, environmental risks, safeguarding concerns).

· Reportincidents,nearmisses,orsafetyconcernspromptlyandaccurately.

· Ensuretimelyinputtingofrelevantactivitydatawithinthedesignatedtimeframeagreed.

· Acttosafeguardthepatienttakingemergencyactionwherenecessary,reporting any potential or actual risks to the patient to a senior team member immediately and following the safeguarding policy.

· Respectthedignity,wishesandbeliefsofpatientsandcarers;involvethemin shared decision making; and obtain patient consent prior to all interventions. Patients may have barriers to understanding.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.

We deliver a wide range of services for children, young people and families as well as adults and community services.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you

· Ensuretimelyinputtingofrelevantactivitydatawithinthedesignatedtimeframeagreed.

· Maintainclear,accurateandconciserecordsaccordingtoBirminghamCommunity Healthcare Trust guidelines for clinical record keeping.

· Be aware of and able to deal with untoward incidences e.g. physical or verbal aggressionandareabletoadheretoTrustsguidelines,policiesandprocedures

· Toundertakeotherdutiescommensuratewiththisgradeofpostinagreementwith the relevant line manager.
• · Workwithinthelimitsofcompetenceandseekguidancewhenrequired.
• Communicate effectively both verbally and in writing with colleagues and stakeholders,utilisingelectronicmethodsofcommunicationwithinPolicyand Procedures set out by Information Governance.
• · Attendmandatorytraining,includingloneworking,conflictresolution, safeguarding, and infection prevention.
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This advert closes on Thursday 21 May 2026