Enquiry Responder - Let’s Talk Team

Enquiry Responder – Let’s Talk Team
(South Tyneside Adult Social Care)
£28,598 pa

Fixed Term contract for 2 Years

Join us at a time of innovation and transformation

Are you passionate about helping people? Do you thrive on making a difference from the very first conversation?

This is an exciting opportunity to join South Tyneside Adult Social Care as an Enquiry Responder within our Let's Talk Team on a 2-year fixed-term contract.

We're on an ambitious journey to transform how people access support, advice and information. As we innovate and redesign our front-door services, you'll play a key role in shaping and delivering a modern, responsive and person-centred approach to Adult Social Care.

The Let's Talk Team is the first point of contact for Adult Social Care and Commissioning in South Tyneside. Every day, you'll help people access the right information, guidance and support at the right time, while contributing to the development of new ways of working that put people, communities and independence at the heart of everything we do.

Whether you're speaking with a carer seeking support, an individual concerned about their wellbeing, or a professional looking for guidance, you'll play a vital role in ensuring people receive the help they need and experience a positive first contact with our services.

What you'll do

• Act as the first point of contact for Adult Social Care enquiries.
• Respond to telephone and written and digital communications.
• Provide clear, accurate and consistent information, advice and guidance.
• Support people with a wide range of needs, including learning disabilities, autism, physical disabilities, mental health concerns and safeguarding issues.
• Work with colleagues and partner organisations to connect people to appropriate services and community resources.
• Promote independence, wellbeing and positive outcomes through a strengths-based approach.
• Contribute to service development, helping us test, refine and embed innovative approaches to how people access Adult Social Care support. 

What we're looking for

• We're seeking someone who:
• Has experience working in a customer service environment.
• Communicates confidently and compassionately with a wide range of people.
• Enjoys problem-solving and finding practical solutions.
• Can work effectively in a busy team while managing competing priorities.
• Is adaptable, embraces change and enjoys being part of service improvement.
• Demonstrates empathy, professionalism and a commitment to delivering excellent customer service.
• Shares our passion for helping people live independent and fulfilling lives. 

Why join us?
This is more than a customer service role, it's an opportunity to be part of an exciting period of transformation within Adult Social Care.

Over the next two years, we'll be developing and implementing innovative approaches that make it easier for people to access information, advice and support, while strengthening our focus on prevention, independence and community-based solutions. You'll have the opportunity to contribute to this journey, helping shape the future of our front-door services and the experience of people who contact us.

Guided by the principles of the Care Act 2014 and our Let's Talk Together approach, we believe everyone has strengths, abilities and community connections that can help them achieve the outcomes that matter most to them.

If you're looking for a rewarding role where every conversation matters and where you can help shape the future of Adult Social Care in South Tyneside, we'd love to hear from you.

Be the voice that helps people take their next step. Join the Let's Talk Team today.

For an informal discussion about the role, please contact Ann-Maria Mitchell, Let’s Talk Team Manager View phone number on northeastjobs.org.uk.

We offer an excellent benefits package and further information is available here -

South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.

We do not currently offer skilled worker visa sponsorship.

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Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, 13 September 2026

Interview will take place on 24 / 25 September 2026