Commercial Operations Apprentice

Who We Are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About The Role

The apprentice will work as part of a selection of teams focused on commercial activities within a Pre and or Post sale activity. All activitities are either focused on customer service and or a sales supporting function,

These will include but not be limted to items such as processing customer orders, field service contracts or quotations

The apprentice will work with and learn from multiple stakeholders and teams across the business in order to gain a well rounded experience and knowledge of commercial aspects within the business.

Specific Tasks Will Include But Not Be Limited To

• Telephone customer enquiry handling including but not limited to order progress, lead times and pricing.
• Providing a high level of customer service through ensuring a timely and efficient processing of customer requests.
• Customer issue escalation and resolution
• Data entry into respective systems including but not limited to SAP, CRM and SharePoint for items such as orders, quotations, customer returns and field service contracts
• Focus on logistic operations in terms of invoice control and accuracy through review of receipted request and orders.
• Delivery of objectives as agreed with line manager
• Undergo necessary training in order to fulfill all duties
• Participation in departmental projects focused on continual improvement

Shared Responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager

• UK Customer Services Manager

Size of team/environment

• The Commercial Operations department consists of approximately 25 members.

The role will be working within a fast-paced customer service environment comprising of various teams including but not limited to Customer Management, Technical Support, Order Processing and Field Service Administration.

Education/Qualifications

Role Requirements

• GCSE Grade 4 or above in English, Science and Mathematics

Related Experience

• Customer Service Focus
• Ability to organise and prioritise
• Ability to work as part of a team and as an individual
• Reliability

Skills, Special Competencies

• General IT knowledge
• Willingness to learn
• Self- motivated.
• Empathy
• Eye for Accuracy-Essential
• Team player

Dräger‘s

Benefits

• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Flexi scheme
• Hybrid working available
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Subsidised canteen
• Discounted shopping & leisure vouchers
• Salary sacrifice car scheme
• Cycle to Work
• Gym membership discounts – up to 25%
• Charity Giving scheme

We are open to flexible working and will consider a range of options, including adjustments to working hours, patterns, and location, depending on the needs of the role. If you have specific requirements, we encourage you to discuss them with us as part of the application process.

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.