Compliance Manager

Key ResponsibilitiesRegulatory Compliance & Governance

· Maintain compliance framework covering:

· Data protection (UK GDPR, DPA, PECR)

· Consumer protection (DMCCA)

· Advertising compliance (ASA/CAP)

· Fraud prevention requirements

· Ensure business practices, policies, and customer interactions meet regulatory standards

· Provide clear, commercially minded, pragmatic compliance guidancePrivacy & Data Protection

• Own the organisation's data protection framework and policies
• Ensure all uses of personal data are lawful, transparent, and compliant

· Oversee Subject Access Requests (SARs), law enforcement data requests and data breach reporting

· Advise on privacy risks across business and marketing activityConsumer Protection & Marketing Compliance

· Ensure compliance with DMCCA and ASA/CAP Code

· Provide commercial oversight of customer and marketing activity

· Support resolution of customer queries and complaintsFraud Prevention & Risk

• Work with the fraud team to protect customers, suppliers, and the business
• Ensure controls are effective, proportionate and aligned to evolving threats

Regulatory Engagement

· Manage relationships with Trading Standards, ICO, and ASA

· Handle regulatory enquiries, investigations, and reporting

· Represent the business in external communicationsStakeholder Engagement

• Partner with including Directors and leadership teams

· Collaborate across Customer Services, Retail, Marketing, IT, HR and Group functions (Privacy, Legal, Risk)