Customer Service Advisor
£21k - £28k per annumFull-time
No Automotive experience necessary. Strong Customer Service background essential!
Job Role – Motor Vehicle Customer Service Booking Advisor
Salary – 21k Basic plus 7k bonus plus overtime
Monday – Friday
08:00 – 18:00
One in three Saturday mornings
08:00 – 13:00
Customer Service / Booking Advisor Duties include:
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
For this Customer Service / Booking Advisor position you will have:
- Previous experience within Customer Service is essential
- Enthusiastic and passionate about the motor trade
- Full driving licence
- Excellent communication skills
- Excellent Customer Service skills
As a Customer Service Booking Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
If you are looking to build your career as a Customer Service Booking Advisor, this company can offer you genuine career opportunities in an excellent working environment with fully funded training.
I look forward to hearing from you with regards to the Customer Service Booking Advisor role, which is within the motor trade.
Contact: Andy at Jago Consultants
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Vacancy posted more than 2 months ago
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