Monitoring Officer

Job summary
This is a varied and rewarding role where you will work across a range of healthcare settings, carrying out audits, supporting Patient-Led Assessments of the Care Environment (PLACE), monitoring environmental standards and helping to drive continuous improvement. You will play a key role in identifying opportunities for improvement, tracking actions and providing assurance that our premises remain clean, well maintained and fit for purpose. Working closely with clinical teams, estates and facilities colleagues, infection prevention and control specialists, managers and patient representatives, you will contribute directly to improving the experience of patients, visitors and staff. If you enjoy working independently, have a keen eye for detail and are motivated by making a visible difference, this is an excellent opportunity to join a supportive team and develop your skills within a community healthcare organisation committed to quality, patient experience and continuous improvement.

Please note - the Job Description is pending an AfC job matching outcome.

Main duties of the job
The Monitoring Officer will support the delivery of a clean, safe, well maintained and patient-focused environment across ECCH sites. The post holder will undertake cleanliness audits and environmental monitoring visits, helping to ensure compliance with the National Standards of Healthcare Cleanliness 2025 and local quality standards. They will identify areas for improvement, develop and monitor action plans, and provide assurance through accurate reporting and data analysis. The role will also support the planning and delivery of Patient-Led Assessments of the Care Environment (PLACE), coordinate follow-up actions, and monitor programmes of painting, decoration and environmental improvements. Working closely with clinical teams, estates and facilities staff, infection prevention and control colleagues, contractors and patient representatives, the post holder will help maintain high standards across the patient environment and contribute to continuous service improvement. This role requires strong organisational skills, attention to detail and the ability to communicate effectively with a wide range of stakeholders while working both independently and as part of a team.

About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

The Estates and Facilities team supports the delivery of safe, clean, compliant and welcoming healthcare environments across ECCH. Working closely with clinical teams, infection prevention and control colleagues, contractors and support services, we help ensure that the patient environment meets high standards of quality and safety. As part of a supportive and collaborative team, you will contribute to audits, environmental improvements and initiatives that have a direct impact on patient experience and service quality.

Job responsibilities
Cleaning Standards and Environmental Monitoring

• Carry out scheduled cleanliness audits across relevant clinical and non-clinical areas in line with the National Standards of Healthcare Cleanliness 2025, local risk categories, cleaning frequencies and local cleaning responsibility frameworks.
• Monitor standards of cleaning and the wider patient environment through planned and ad hoc visits, recording findings accurately using approved audit tools or reporting systems.
• Identify non-compliance, repeated failures, environmental risks or areas requiring improvement, ensuring issues are reported to the appropriate manager and escalated in line with local procedures.
• Create, issue and track action plans following audits, ensuring corrective actions are allocated, reviewed and followed up within agreed timescales.
• Support services to evidence improvement by collating before-and-after information, audit outcomes, photographs where locally permitted and relevant supporting documentation.
• Maintain cleanliness displays, star ratings, commitment to cleanliness information or other local patient/public information where this is used by the organisation.
• Promote good practice in cleaning and environmental standards by providing constructive feedback to clinical, domestic and facilities teams.

Patient Led Assessments of the Care Environment (PLACE)

• Support the planning, coordination and delivery of PLACE assessments across relevant sites, working with clinical teams, facilities teams, patient representatives and local assessors.
• Prepare documentation and supporting information for PLACE assessment days, including schedules, site information, previous actions and local briefing materials.
• Participate in PLACE assessment activity as required, with particular focus on cleanliness, condition, appearance, maintenance, privacy and the patient environment.
• Collate PLACE findings, assist with the preparation of reports and ensure outcomes are shared with relevant managers and departments.
• Track PLACE action plans and provide progress updates for operational, facilities, quality or governance meetings as required.

Painting, Decoration and Patient Environment Improvement Programmes

• Maintain a local overview of painting, decoration and patient environment improvement requirements identified through audits, PLACE assessments, staff feedback, patient feedback, health and safety reviews or maintenance reports.
• Support the prioritisation of painting and decoration programmes, taking account of patient safety, operational impact, infection prevention requirements, condition, accessibility and service need.
• Liaise with estates, facilities, contractors and service leads to coordinate access, timing, communication and completion of agreed painting or minor environmental improvement works.
• Monitor completion of painting and decoration actions, update trackers and escalate delays, quality concerns or access issues to the relevant manager.
• Contribute to regular reporting on the status of painting programmes and environmental improvement actions.

Reporting, Data and Audit Assurance

• Input, maintain and quality check audit data, action trackers and monitoring records to support accurate reporting and managerial decision-making.
• Prepare clear written summaries, tables, action updates and exception reports for line managers, operational meetings and governance groups.
• Identify themes, trends, recurring concerns and areas of good practice from audit findings, PLACE results, environmental reviews and action plans.
• Support continuous improvement by recommending practical actions to address gaps in cleaning, environmental presentation, maintenance or decorative condition.
• Maintain records in accordance with organisational policies, information governance requirements and document retention arrangements.

Communication and Relationships

• Communicate audit findings clearly and professionally with staff at all levels, using tact, diplomacy and evidence-based feedback where standards are not being met.
• Work collaboratively with clinical, domestic, estates, facilities, IPC and governance colleagues to support timely resolution of issues.
• Provide advice and guidance within own area of knowledge, signposting specialist queries to the appropriate lead, for example IPC, health and safety, estates or clinical management.
• Support a customer-focused approach, recognising the importance of patient dignity, privacy and experience when undertaking monitoring activity in care environments.

Health, Safety, Infection Prevention and Risk

• Comply with organisational health and safety, infection prevention and control, safeguarding, fire safety, waste management and incident reporting policies.
• Escalate hazards, defects, environmental concerns, equipment concerns or risks that may affect patients, staff, visitors or service delivery.

General Responsibilities

• Work flexibly across sites and services as required by the needs of the role.
• Participate in supervision, appraisal, training and development relevant to the post.
• Undertake duties commensurate with the Band 4 level of responsibility as reasonably required by the line manager.
• Demonstrate ECCH values and signature behaviours in all interactions with colleagues, patients, service users and stakeholders.
• Undertake projects as directed by the head of service.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification
Qualifications
Essential

• NVQ Level 3, BTEC, A level standard or equivalent qualification/experience in facilities, estates, business administration, quality auditing, healthcare support or a related area.
• Evidence of continuing professional development relevant to audit, facilities, health and safety, cleanliness standards or quality/service improvement.
• Functional literacy, numeracy and IT skills sufficient to prepare reports, maintain trackers and analyse audit results.

Desirable

• Recognised qualification or training in audit, quality improvement, facilities management, cleaning supervision, health and safety, infection prevention or project

Experience
Essential

• Experience of undertaking audits, inspections, monitoring visits, quality checks or compliance reviews.
• Experience of producing clear written reports, action plans or performance updates using data from audits or monitoring activity.
• Experience of working with a range of staff groups and communicating findings professionally and constructively.
• Experience of organising own workload and meeting deadlines across multiple tasks or sites.
• Experience of using Microsoft Office or equivalent systems to maintain records, spreadsheets, trackers and documents.

Desirable

• Experience of working in NHS, healthcare, estates, facilities, domestic services, IPC, governance or a clinical environment.
• Experience supporting PLACE assessments, cleaning standards audits or environmental improvement programmes.

Additional Criteria
Essential

• SKILLS & KNOWLEDGE
• Knowledge of cleaning standards, audit principles and the importance of a safe, clean and well maintained patient environment.
• Ability to interpret audit findings, identify themes and escalate concerns appropriately.
• Ability to maintain accurate records and use spreadsheets, databases or audit systems to support monitoring and reporting.
• Strong written and verbal communication skills, including the ability to provide constructive feedback where improvement is required.
• Ability to prioritise workload, plan site visits and follow up actions within agreed timescales.
• Awareness of infection prevention and control, health and safety, confidentiality, safeguarding and risk management responsibilities.
• Ability to work independently within defined procedures while knowing when to seek advice or escalate issues.
• PERSONAL ATTRIBUTES
• Professional, approachable and confident when working with staff at all levels.
• Able to challenge constructively and sensitively when standards are not met.
• Methodical, accurate and able to pay attention to detail.
• Flexible and willing to work across different sites and services as required.
• Committed to patient experience, dignity, safety and environmental standards.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• SKILLS & KNOWLEDGE
• Knowledge of National Standards of Healthcare Cleanliness 2025.
• Knowledge of PLACE methodology and NHS patient environment standards.
• Knowledge of estates helpdesk, maintenance or contractor management processes.
• PERSONAL ATTRIBUTES
• Interest in quality improvement, patient environment standards and service improvement.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: East Coast Community Healthcare CIC
Address: Hamilton House, Battery Green Road, Lowestoft, Suffolk, NR32 1DE, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Associate Director of Estates and Facilities
Sharon Warner
View email address on meeveem.com
View phone number on meeveem.com

Details
Date posted: 23 September 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year
Contract: Permanent
Working pattern: Part-time
Reference number: 849-OL-108
Job locations: Hamilton House, Battery Green Road, Lowestoft, Suffolk, NR32 1DE, United Kingdom

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.