Senior Content Designer

As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice, ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices. Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring Essential criteria: Proven experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives Expertise in UX writing, plain language, inclusive content, and editorial standards Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components Strong previous experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.