Junior Data Center Engineer

Department

The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management and security.

This extremely customer focussed team is split between London and Gloucester, providing critical on-site support to customers and the business around the clock.

Role

Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.

You will be based at our Hoddesdon Data Centre (EN11) with travel to other UK sites as required.

This role comprises of several day-shifts which operate between the hours of 7:00am to 7:00pm Monday to Friday. The day-shifts are rostered on a rotational basis with each engineer working 37.5hrs/week. You will also be required to form part of an on-call rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy.

Essential Roles & Responsibilities

• Troubleshooting and repair of hardware faults and the installation of spares or components as required
• Provide hands and eyes services to all Claranet departments and external customers
• Installation and decommission of managed equipment within the Data Centres and external customer sites
• Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments
• Accepting and taking ownership of fault escalations from internal teams
• Providing internal and external customers with timely updates on progress of incidents
• Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics
• Documentation of Data Centre equipment, service configuration and hardware solutions
• Carry out physical checks and audits as required by the business and its customers
• The management and control of Claranet assets
• Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities
• Update and maintain Claranet databases following all changes to equipment or assets

Essential

• I nterest and basic knowledge in computer hardware (PC or Server) and I.T. cabling
• Full UK manual driving licence, or obtained within probation period (6 months)
• A demonstrable passion for delivering exceptional customer service
• Demonstrable problem-solving and troubleshooting skills
• Ability and drive to create and maintain up-to-date documentation
• Ability to follow complex instructions for unfamiliar tasks
• A positive ‘can-do’ attitude