Senior Account Manager

Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.

The agency is growing at a rapid rate, but we’re only just getting started. In 2026, we have ambitious plans to truly become the stand-out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the role:

As a Senior Account Manager, you’ll partner closely with the Account Director to support the day-to-day running of a dynamic supermarket account. Acting as a key liaison between our client and internal teams, you’ll ensure seamless communication, strategic alignment, and flawless delivery. This role is built for someone who thrives in fast-paced, innovative environments—particularly those where brand, culture and creativity intersect. You’ll help drive business growth for both our client and our agency, playing a central role in delivering standout social-first content.

The job

• Managing the BAU social media content workstream ensuring high-quality output is delivered on time and on budget, including: Studios content, Reactive content and memes, Influencer content, Design content

• Leading the delivery of multi-channel, always-on social media and influencer campaigns, from briefing through to delivery.

• Acting as a key liaison between clients and internal teams to deliver world-class social content and build trusted relationships with senior stakeholders.

• Providing strategic guidance on paid social support, working closely with media agency partners to maximise performance.

• Supporting campaigns with award-worthy creative thinking, using insights and performance data to inform recommendations.

• Collaborating across Creative, Strategy, Production and Influencer teams to deliver integrated work.

• Managing timelines, budgets, scope, suppliers and partners to ensure work is delivered efficiently and commercially.

• Identifying opportunities to grow client accounts through proactive thinking and strategic recommendations.

What we are looking for

• Experience working in an agency setting with consumer brands, delivering always-on social media and influencer campaigns.

• Strong understanding of paid social, reporting and performance insights, with the ability to turn data into strategic recommendations.

• Confidence building and managing client relationships, including with senior stakeholders.

• A commercial mindset, with the ability to identify opportunities to grow accounts and deliver against business objectives.

• Strong project management skills, with experience managing multiple workstreams, budgets, timelines and deadlines.

• A proactive, solutions-focused approach with excellent problem-solving skills and attentionto detail.

• Ability to collaborate effectively across Creative, Strategy, Production and Influencer teams, as well as manage external partners and suppliers.

• A genuine passion for digital culture, social media platforms and emerging reactive trends.

• Strong written, verbal and presentation skills, with confidence communicating to senior stakeholders.

• Comfortable attending shoots, providing creative feedback and supporting client liaison on set.

Bonus Skills & Experience

• Experience with ambassador programmes, influencer partnerships, brand activations or events is desirable.

• Experience working with FMCG brands and knowledge of HFSS regulations affecting social and influencer activity is desirable.

• Familiarity with project management and financial tools such as Productive or Asana is desirable.

• Experience supporting or developing junior team members is desirable.

A Coolr Offer

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.

A benchmarked salary reflective of your experience and in line with our salary bandings.

Hybrid working. We work 3 days in the office and 2 from home

25 days annual leave

Two weeks work from anywhere 

Birthday Day off – an extra day to celebrate your big day

Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!

Free breakfast, snacks and drinks in the office.

➕ Private Healthcare cover, Cycle to work scheme, Tech scheme + more

♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

Dog friendly office 

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.