Ecommerce Content & Merchandising Executive

About Sous Chef

Exceptional dishes start with extraordinary ingredients. Our small team travels, tastes and tests to uncover the very best from the world's kitchens—from ingredients and gifts to tableware and cookware.

We're an independent family company, inspiring home cooks and professional chefs since 2012. We look for outstanding flavour, thoughtful design and excellent craftsmanship, choosing products that give food lovers a reason to try something new.

Our ambitions are big, and every person in our team can make a visible difference to the business.

The role

Are you passionate about food and fascinated by what makes a great online experience?

We're looking for an Ecommerce Content & Merchandising Executive to help make Sous Chef an even more inspiring and intuitive place to spend time and shop.

You'll combine excellent writing and editing skills with commercial curiosity, SEO or GEO knowledge and a strong understanding of online customer behaviour. You'll know how to turn product information into engaging, persuasive content—and how to use data to understand what's working and what could be better.

Working closely with our Ecommerce Trading Manager and buying and marketing teams, you'll improve how our products and categories are presented, organised and discovered across the website.

This is a varied, hands-on role where you'll move between creating excellent content, analysing performance, improving merchandising and managing aspects of our website. You'll have plenty of opportunity to suggest ideas, take ownership of projects and see the commercial impact of your work.

Your mission

Create exceptional content that inspires and converts

Make sure our website content is accurate, engaging, genuinely useful and unmistakably Sous Chef. You'll write and edit product descriptions, collection pages and buying guides, using AI to support initial drafting while bringing your own editorial judgement, food knowledge and sharp eye for detail. You'll also help publish and improve our recipe and editorial content.

Make Sous Chef a brilliant place to explore

Help customers discover and navigate our range through thoughtful online merchandising. You'll improve collection pages, category structures, filters, internal linking and product recommendations, using customer insight and performance data to make shopping easier, more inspiring and more effective.

Grow our organic visibility

Work with our Ecommerce Trading Manager to identify and implement opportunities for SEO growth. Use tools such as Google Search Console and Ahrefs to improve existing content, identify gaps, develop new landing pages and strengthen our site's visibility in search.

Turn data into commercial improvements

Analyse product and category performance, including sales, margins, conversion rates and customer behaviour. Investigate what's working, identify opportunities and recommend practical improvements to content, merchandising and the customer journey. You'll help implement changes and measure their impact.

What you'll bring

Exceptional writing and editing skills

You're an excellent writer with a sharp editorial eye, strong grammar and an instinct for what makes content clear, engaging and persuasive. You're comfortable using AI to work efficiently, but know that great content requires human judgement, taste and careful editing.

A genuine love of food and cooking

You love discovering new ingredients, exploring different cuisines and finding inspiration for your next meal. You understand what makes a product exciting to a keen cook, and can put yourself in our customers' shoes. You're as interested in how someone might use a product as you are in how it's presented.

Ecommerce experience and commercial curiosity

You have at least two years' experience in B2C ecommerce, with a good understanding of SEO and how an online store works. You're comfortable working with data, investigating performance and using what you learn to recommend improvements. You understand that great content should help customers make decisions and ultimately drive sales.

An organised mind and a sharp eye for detail

You can manage multiple projects and product launches without losing track of the details. You enjoy creating clear processes, keeping information accurate and making sure work gets finished to a high standard.

Independent, resourceful and driven to improve

You take ownership of outcomes, not just tasks. You're comfortable finding answers independently, asking good questions and challenging the way things have always been done. You notice opportunities to make things better and have the initiative and determination to follow them through.

Useful, but not essential

• Experience using Shopify, particularly product setup, collections and merchandising.
• Experience with Google Analytics, Ahrefs or other ecommerce analytics and SEO tools.
• Experience managing a large product catalogue, ideally in food, homeware or another consumer retail business.
• Experience creating or managing product content, imagery, recipes or buying guides.

Why join Sous Chef?

If you love food and want to combine that enthusiasm with your ecommerce skills, this is an opportunity to make a real difference. You'll help shape how customers discover and experience thousands of extraordinary products, working with people who share your enthusiasm for food and cooking. We're a small, ambitious team, where your ideas will be heard and you'll have the freedom to make improvements and see the results of your work.

Our benefits include:

• Hybrid working, with two days a week at our Hornsey office
• Private medical insurance through Vitality
• Life and critical illness insurance
• A company pension scheme
• A generous staff discount on our ingredients, cookware and tableware
• A discretionary bonus scheme

Location

Based in Hornsey, London N8 9DJ, with hybrid working and two days a week in the office. 

How to apply

Please submit your CV and answer these two short questions:

1. Why would you like to join Sous Chef in this role?
2. Tell us about something you've achieved at work that you're particularly proud of.

Applications close 13 November.