- Assist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure.
- Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team's monthly reporting requirements.
- Support sales activity by utilising the CRM system to convert warm leads into confirmed bookings; maintain and analyse sales dashboards, and proactively conduct outbound sales calls to drive occupancy targets.
- Coordinate and schedule viewing appointments, delivering high-quality show rounds and room viewings to prospective residents, ensuring an excellent customer experience throughout.
- Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries.
- Provide support to the student room allocations process as required.
- Attendance at Open days, intake and recruitment events as required with ad hoc weekend requirements.
Vacancy posted 18 hours ago
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