Contracts Manager

About the business

At Code Institute, we're passionate about helping people unlock new opportunities through high-quality, industry-relevant digital and AI skills education. Headquartered in Dublin and operating across multiple markets, we work with learners, employers, and education partners to bridge the digital skills gap and support career-changing journeys. Our culture is built on collaboration, impact, and a shared commitment to helping people grow, succeed, and shape the future of work.

About the role

You will work within our B2B Team with a remit to manage, plan and monitor the effectiveness and efficiency of contracted provision to a high standard. This role will manage all deliverables associated with the company's funded education and training contracts. In this role, you will work with multiple departments across the company to ensure contracts move quickly and smoothly from creation to negotiation to execution.

Key Responsibilities

• Responsible for robust day-to-day management of contracted delivery working directly with managers, colleagues and external stakeholders.
• Understand contract deliverables fully and ensure delivery complies with relevant funding rules and governance framework.
• Adopt a continuous improvement, informed approach to ensure contract delivery always meets the needs of the learners/employers.
• Maintain high standards of accuracy to ensure compliance with external audits.
• Maintain, produce and manage accurate financial forecasting, budgeting and performance-related reports for Senior Management and external partners.
• Responsible for identifying issues that might impact on contract delivery and taking the appropriate action, which entails supporting the development of remedial action and manage this through to conclusion or escalate as appropriate, to resolve and mitigate risks.
• Responsible for managing and developing relationships with stakeholders to support ensure successful contract fulfilment.
• Work with Head of LearningOps and Student Experience Manager to ensure contract deliverables are fulfilled.
• Support and actively contribute to OFSTED preparation.
• Gather, analyse and use data to make informed decisions to enhance company growth.
• Manage resources effectively and critically evaluate performance regularly.
• Review contract performance, evaluative performance and implement improvements.
• Represent the Company at Contract meetings with stakeholders.
• Support and drive business development.

Skill Set For this Role

• 2-3+ years experience in contracts management
• Proven time management and project management skills
• Great communication skills, including the ability to actively listen
• Have a willingness to learn and be challenged
• Ability to collaborate with multiple stakeholders on multiple projects
• Comfortable working in a high paced, data-driven environment
• Third level degree

Key Attributes

• Knowledge of UK Education Procurement
• Ability to work well under pressure, multi-task and prioritise responsibilities
• Superior level of communication in both written form and in-person interactions
• Attention to detail
• Highly organised with the ability to work to tight deadlines
• Track record of stakeholder management

KPIs

• Win rate: The percentage of bids won out of the total number of bids submitted is a critical KPI for contract bid managers. It is a measure of their ability to develop and submit successful bids
• Proposal quality: The quality of the proposals submitted by the contract bid manager is another essential KPI. This includes factors such as adherence to the RFP (Request for Proposal) requirements, compliance with regulations and policies, accuracy of pricing, and quality of the written content.
• Time to submit: The contract bid manager's time to submit a proposal is also a crucial KPI. The faster the turnaround time, the better, as it indicates efficiency and the ability to meet tight deadlines.
• Cost of bids: Another essential KPI is the cost of preparing and submitting a proposal. The contract bid manager should be able to manage the resources effectively and ensure that the cost of each bid is within the allocated budget.
• Relationship building: The contract bid manager should also be able to build strong relationships with clients and stakeholders, which can lead to repeat business opportunities. This could be measured by the number of repeat clients and the number of referrals received.
• Innovation: The contract bid manager should be able to bring innovation to the proposal process, by identifying new methods, technologies, or techniques to improve the proposal's quality and win rate.

Culture & Work-Life Balance

A fun, supportive environment with collaborative team

Remote work - work from anywhere in the UK

Flexible working hours - early or late start to fit around your personal commitments

21 days annual leave

Full office closure between Christmas and New Year

Bank Holidays Swaps

Mileage and business travel expenses reimbursement

We are proud of being an Ofsted Outstading provider. We are committed to empowering today's learners through a hands-on, practical approach to education. A succesful candidate will embody our values:

Learner-centred - Success of our learners is our North Star. We put the needs and aspirations of our learners at the heart of everything we do.

Integrity - We conduct ourselves with honesty, transparency, and ethical behaviour in all our interactions.

Respect - We treat everyone with dignity, courtesy, and fairness, valuing diverse perspectives and backgrounds.

Collaboration - We work together as a team, sharing knowledge, supporting each other, and building strong partnerships.

Excellence & innovation - We strive for continuous improvement and deliver high-quality education and support services that meet evolving needs.

Code Institute is an equal opportunities employer and prides itself on diversity and inclusivity across our staff and our student body alike.

As part of our onboarding process, we carry out pre-employment screening checks, and by applying for this role, candidates confirm that they are willing to undergo these checks if successful.