Receptionist

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We’re a fast-paced, growing business, and our central support team plays a key role in keeping everything running smoothly. Based at our Stevenage Head Office, you’ll be at the heart of the organisation, supporting our teams and creating a great experience for visitors.

Within our friendly Facilities Management team, you’ll be the first face people see—providing a warm, professional welcome and helping ensure the office runs seamlessly day to day

What will you be doing?

You will be responsible for managing front-of-house reception operations, including opening and closing telephone lines, handling incoming calls, and responding professionally to enquiries from employees, visitors, suppliers, contractors, and the public. As the first point of contact, you will create a welcoming and professional environment, ensuring all visitors are greeted, signed in following security procedures, and escorted throughout the building where required, facilitating introductions to relevant team members.

The role also involves maintaining and updating the organisation’s telephone directory to ensure all contact details remain accurate, as well as managing incoming and outgoing mail, including recorded and special deliveries and maintaining franking machine levels. You will oversee the receipt and distribution of all deliveries, parcels, and courier items, ensuring they are handled efficiently and promptly.

In addition, you will manage the booking of meeting rooms and workspaces via the GoBright system, ensuring resources are allocated effectively. You will also provide support to the Facilities Coordinator during periods of peak demand, annual leave, or absence, helping to ensure the smooth running of operations.

What you’ll bring

• Previous experience in a reception, admin, or customer-facing role
• Proactive, self-motivated, and able to work independently
• Strong organisational and multitasking skills
• High attention to detail with a focus on quality
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Confident using Outlook and Teams
• Tech-savvy and quick to learn new systems

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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