Deputy Shop Manager - Bank (Horsham & Crawley Stores)

Guild Care are seeking Deputy Managers to cover BOTH our Horsham and Crawley stores.

• Are you passionate about retail and making a difference in your local community?
• Do you want to join a fun, creative and engaging team?
• Are you flexible with your time?
• Have you got previous staff management experience?

You will support the day-to-day running of our vibrant charity shops. This is a fantastic opportunity for those wanting extra hours or should you have enough retail experience to step into a leadership role and support a great cause while developing your retail and management skills. In this role, every day is different and your keen eye for detail and adaptability will really make a difference in people’s lives.

You will be required to provide cover to the manager who maybe on annual leave, on sick leave or needs an extra pair of hands, you need to be flexible .

This role includes working weekends (both Saturdays and Sundays) Store opening hours - Mon-Sat - 9am - 5pm | Sunday 10am - 4pm

Why Join Guild Care?

At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.

We offer competitive salary and benefits including:

• Annual Wellbeing Day off
• Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
• Cycle to Work scheme
• Free Specsavers eye care vouchers
• Option to buy and sell annual leave
• Health cash plan (silver and gold)

Interested? If you’re passionate about retail and making a difference in your community, we’d love to hear from you.

For more information click on the job spec on Guild Care's website and apply today via our website... Only those suitable will be contacted.

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

About The Role

As Deputy Manager (BANK), you'll play a key part in supporting the Shop Manager and other deputies to ensure smooth daily operations and profitability of the shop. You’ll also be the go-to person during the manager’s absence and will be expected to provide full holiday cover, including weekend hours, when required.

You’ll assist in meeting sales targets, maintaining high visual and operational standards, supporting volunteers, and delivering outstanding customer service. This role also plays a crucial part in raising money for the amazing work that Guild Care do in the community.

Key Responsibilities:

• Deputise for the Shop Manager and provide full holiday cover
• Assist in achieving income targets and maximising sales
• Help manage stock control, processing donations, and shop presentation
• Ensure accurate financial procedures including banking and cash handling
• Supervise, support, and motivate a team of dedicated volunteers
• Uphold excellent standards of customer service and shop cleanliness
• Attend relevant meetings and training as required
• Liaise with Furniture Scheme Manager for logistics of stock transfers

For more information click on the job spec on Guild Care's website and apply today via our website... Only those suitable will be contacted.

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

Required Criteria

• Retail management or 3+ years of retail experience
• Operational and Organisational skills
• People Management

Desired Criteria

• Charity Shop experience
• Managing / working with volunteers
• Drive and have access to a car

Skills Needed

Managing Teams, Exceptional Customer Service Skills, Attention to detail, Communication, Coordination of Volunteers

About The Company

Our story

Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community's evolving needs.

In the 1950s and 1960s, Guild Care established innovative day centres and residential care homes, significantly enhancing life quality for older adults and individuals with disabilities. Adapting continually, the charity later introduced specialised dementia care facilities and tailored services for those with learning disabilities.

Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services. Remaining true to its founding values, the organisation is one of Worthing's largest employers, powered by almost 700 dedicated staff members and the essential contributions of more than 300 volunteers, all united in making a meaningful difference.

Company Culture

Our vision

Our vision is for all people in need of care to live ​fulfilling, safe and secure lives​.

Our mission

We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered​.

Our BELIEF values

Brave | Engaging | Loving | Integrity | Everyone Matters | Free to Be Me

Our equality statement

At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality. We believe that diversity enriches our organisation and enables us to better serve our community.

We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background.

Join us in our mission to make a positive difference in people's lives.

Company Benefits

At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives—financially, professionally, and personally.

Health and Wellbeing

Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the Wisdom Employee Assistance Programme. With schemes like Cycle 2 Work, free eye tests for eligible roles, and mental health support through the Care Workers Charity, we aim to promote a healthier, happier workforce.

Work-life Balance

We understand the importance of flexibility, offering favourable holiday terms, flexible working options, homeworking opportunities, and carers’ leave to help you balance work with life’s demands.

Professional Development

At Guild Care, your career growth is important to us. We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications, including accredited programmes and the Care Certificate.

A Supportive Work Environment

Join a local charity with over 90 years of history and a strong community focus. Employees enjoy supportive colleagues, job satisfaction, and opportunities to engage in events and fundraising activities. Our inclusive culture features initiatives such as length of service recognition, annual staff awards, and employee networking groups.

At Guild Care, we reinvest all our surpluses into our services, staff, and community, ensuring your work makes a meaningful difference every day.

Join us and be part of something extraordinary!

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Progression opportunities, Staff celebration events

Salary

£13.53 per hour