Markets Support Specialist

Job Title: Trade Support Analyst – Operations

Corporate Title: Up to Assistant Vice President

Location: London

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Based just a stone’s throw from the magnificent St. Paul’s Cathedral is our London MLFC office, on bustling King Edward Street. Here you will find modern workspaces and a state-of-the-art auditorium space. In addition, we are proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus that have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop gardens and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and onsite medical centre.

Role Description:

An excellent opportunity has arisen within the Equities business to join the Front Office Control team. This is a critical front-office support role within a dynamic equity trading environment, providing real-time trade and lifecycle support across Cash Equities markets.

Based on the trading floor, the role acts as a central coordination point between Trading, Sales, Operations, Compliance, and external stakeholders. The successful candidate will ensure seamless trade execution, effective risk management, and timely issue resolution across the full trade lifecycle.

• Provide daily support to Cash Equity and Sales Traders across UK, Europe, and Emerging Markets (Cash, DMA, DSA, Portfolio desks)
• Deliver Fidessa trading system support (intra-day and post-trade)
• Manage trade allocations and bookings for client and internal activity
• Investigate and resolve trade queries, breaks, and P&L discrepancies
• Act as a key escalation point for operational and trading issues
• Drive process improvements, efficiency gains, and control enhancements
• Support regulatory initiatives and project testing within the equities space
• Liaise with Compliance, Operations, Middle Office, and Corporate Actions teams
• Assist with corporate actions and dividend processing

Skills & Experience

• Equities trade support / middle office experience (buy-side or sell-side)
• Solid cash equities product knowledge (derivatives exposure advantageous)
• Proven experience with Fidessa (or similar OMS/EMS)
• Advanced Excel skills; familiarity with Bloomberg/Reuters
• Understanding of trade lifecycle, allocations, and booking processes
• Demonstrated risk awareness and issue escalation capability

Core Competencies

• Excellent attention to detail and accuracy
• Analytical and problem-solving skills
• Ability to perform under pressure in a fast-paced environment
• Clear communication skills, including executive-level summaries
• Team-oriented with the ability to work independently
• Highly adaptable and organise

Qualifications

• Degree (or equivalent) in a relevant discipline
• Experience in equities trade support or front-office control environment

Value Proposition

• High-visibility role on the trading floor
• Exposure to global markets and senior stakeholders
• Opportunity to drive process and control improvements
• Strong platform for career progression within Global Markets

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.