Customer Insights & CX Programme Manager (B2B)

Customer Insights & CX Programme Manager (B2B)

About Us

Kingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today's high-performing data centres.

 

As one of the fastest-growing divisions within Kingspan Group plc, Kingspan Data Solutions operates across Europe, the Americas, the Middle East, and Asia-Pacific. We bring together specialist businesses with deep expertise in physical infrastructure, enabling customers to deliver high-performance, energy-efficient, and future-ready data centre solutions at scale.

About the Role

We are looking for a Customer Insights & CX Programme Manager who will drive our global Voice of Customer (VoC) programme and translate customer insights into meaningful business impact.

 

This role combines customer insight, project management, and stakeholder engagement , working across multiple regions and business units in a complex matrix organisation. You will play a key role in ensuring customer feedback is not only collected but embedded into decision-making and improvement initiatives across the business.

 

This role can be based in the UK or Ireland and offers remote, hybrid, or onsite flexibility .

Key Responsibilities

Lead and coordinate the global Customer Feedback and Voice of Customer programme across regions and business units

Develop and implement a scalable VoC framework , balancing global consistency with local market needs

Analyse customer data and feedback to generate clear, actionable insights and recommendations

Translate insights into compelling presentations for senior stakeholders and leadership teams

Partner with commercial, marketing, and regional teams to ensure strong adoption of insights and tools

Drive cross-functional alignment in a matrix environment to support customer-led decision making

Support and help deliver customer-driven improvement initiatives , ensuring measurable outcomes

Manage multiple projects simultaneously, ensuring delivery against timelines and priorities

Qualifications

4-8 years' experience in Customer Insights, Customer Experience, Analytics, or similar roles

Proven experience in a B2B environment (essential)

Experience working across multiple business units, brands, or regions in a matrix organisation

Strong track record of stakeholder management and influencing decision-making

Demonstrated ability to manage multiple projects and priorities effectively

Experience with VoC programmes, NPS, CSAT, and survey platforms (e.g. Qualtrics)

Strong analytical skills using Excel, Power BI, Tableau or similar tools

Ability to translate data into clear, impactful insights and presentations

Excellent communication skills, with a proactive and solutions-oriented mindset

 

Nice to have:

Experience in manufacturing, construction, engineering , or similar complex B2B industries

Alternatively, experience in technology or engineering-led environments

Benefits

Permanent and full-time employees enjoy competitive compensation, flexible working options, and the opportunity to work as part of a fast-growing global business. At Kingspan Data Solutions, you will be part of a collaborative, high-performing team where you can take ownership, develop your skills, and directly contribute to shaping customer experience across international markets.

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