Service Delivery Manager (HEMS)

Job Title: MRO Service Delivery Manager (Civil)

Before applying for this role, please read the following information about this opportunity found below.
Job Type: Permanent
Industry: Aerospace
Job Location: Oxfordshire
Salary: Negotiable Depending on Experience
**Due to the nature of this position, the successful candidate must be able to obtain DBS and undergo Security Clearance**
Profile – MRO Service Delivery Manager (Civil)
Our client is a global leader in the design and manufacture of rotary aerospace systems used around the world. They are currently looking for an MRO Service Delivery Manager (Civil) to join their team. Candidates will have the opportunity to work in an environment where investment is continuous and substantial, technology is leading edge, teamwork is at the forefront of all they do, and personal development is encouraged at every stage.
Job Role – MRO Service Delivery Manager (Civil)
Reporting to the Head of Services Delivery, you will be responsible for the end-to-end delivery of maintenance contracts, ensuring projects are completed safely, on time, within budget, and to the highest quality standards. Working within a matrix environment, you will coordinate cross-functional teams across MRO, Engineering, Supply Chain, Commercial, Finance, CAMO and Customer Support to drive operational performance and customer satisfaction.
Duties – MRO Service Delivery Manager (Civil)
• Lead the delivery of rotary systems maintenance projects from contract award through to aircraft handover.
• Manage schedule, cost, quality, and performance against contractual KPIs.
• Monitor project budgets, forecasts, labour hours, and material costs.
• Lead daily operational reviews and drive resolution of project risks and issues.
• Produce performance reports, dashboards, and KPI analysis.
• Manage customer communications and provide regular programme updates.
• Ensure additional work requirements are accurately captured, controlled, and invoiced.
• Drive continuous improvement initiatives to enhance operational efficiency and profitability.
Experience/Qualifications – MRO Service Delivery Manager (Civil)
• Proven experience in service delivery, operations management, project management, or programme delivery.
• Strong understanding of MRO, support contracts, or complex engineering project environments.
• Excellent leadership, stakeholder management, and communication skills.
• Strong commercial awareness and budget management experience.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong analytical and problem-solving capabilities.
Candidates who are currently a Aviation Service Delivery Manager, Maintenance Programme Manager, Aircraft Maintenance Delivery Manager, MRO Service Delivery Manager, Head of Service Delivery, Senior Operations Delivery Manager and Operational Readiness & Service Delivery Manager could be suitable for this role.
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