Scotphone - Unified Communications Engineer
Job Title: Unified Communications Engineer
OverviewWe are looking for a dependable, driven, and hard-working Unified Communications Engineer to join our growing team. This is a dynamic hybrid role combining desk-based support with hands-on field work across Central Scotland.
The successful candidate will play a key role in delivering high-quality support, installations, and maintenance services across a range of telephony, networking, and unified communications systems . This position is ideal for someone with a strong work ethic, a positive attitude, and the determination to continuously develop their skills within a fast-evolving industry.
Key Responsibilities- Deliver 1st, 2nd, and 3rd line technical support across telephony and networking environments
- Install, configure, and maintain iPECS Cloud and on-premise PBX systems
- Deploy and support 4G/5G connectivity solutions , including cellular routers (e.g., Teltonika)
- Design, install, and troubleshoot enterprise Wi-Fi solutions (Ubiquiti UniFi & TP-Link Omada)
- Carry out structured cabling installations (CAT5/CAT6) and maintain tidy comms cabinets
- Conduct site surveys , system design, and implementation of communication solutions
- Configure value-added services such as IVR, voicemail, call recording, and auto-attendants
- Provide on-site and remote fault diagnosis and repair , ensuring SLA compliance
- Support and manage Mobile Device Management (MDM) platforms (e.g., Miradore)
- Assist with moves, adds, and changes for customer systems
- Maintain stock, test equipment, and produce reports to support service delivery
- Collaborate internally using tools such as ClickUp to manage projects and workloads
- Proven experience with:
- iPECS telephony platforms (Cloud & On-Prem)
- Ubiquiti UniFi and TP-Link Omada networking solutions
- Strong fault-finding abilities across:
- PSTN, ISDN, SIP, and mobile data connections (4G/5G)
- Excellent customer-facing communication skills
- A proactive approach to problem-solving with attention to detail
- Full UK Driving Licence (essential)
We're seeking someone who is:
- Dependable and reliable - someone we can count on to deliver consistently high standards
- Hard-working with a strong work mentality - willing to go the extra mile to get the job done
- Determined and motivated - eager to learn, develop, and grow within the role
- A team player , comfortable working within a small company environment
- Flexible and willing to travel regularly for field-based work
- Location: Hybrid - Livingston (EH54 7DE) & customer sites across Central Scotland
- Hours: Monday to Friday, 8:30 AM - 5:00 PM
- Job Type: Full-time
- Salary: TBC
- Company van for fieldwork and site visits
- High-spec laptop for remote support and configuration
- Company mobile phone
- 29 days holiday per year
- Company pension scheme
- On-site parking at Livingston office
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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