- Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs.
- Negotiate affordable repayment plans and maintain regular contact with former residents.
- Trace former tenants using appropriate methods to maximise debt recovery.
- Prepare cases for legal action and support debt recovery through court processes where necessary.
- Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates.
- Provide advice and signpost residents to internal and external support services.
- Maintain accurate records and customer information on housing management systems.
- Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements.
Vacancy posted 3 days ago
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