Urgent Care Base Team Lead- Permanent, Part-time, 30hrs/wk (Wiltshire)

Are you looking for a rewarding new opportunity where you can make a real difference — and no two days are ever the same?
We currently have a vacancy within our Urgent Care Team for a Base Team Lead , working 30 hours per week , including alternate weekends and a variety of shifts.

Based at our Head Office in Chippenham , with regular travel to our four operational bases across the county (Chippenham, Keynsham, Salisbury and Swindon), this role offers plenty of variety and the chance to make a meaningful impact every day.

Experience in an operational role within a healthcare environment is desirable, along with strong attention to detail.

About the Role

As a Base Team Lead, you will work closely with the Assistant Operations Manager, fellow Team Leads, and your allocated base to support the Urgent Care Team in delivering a high‑quality, 24/7 service to our patients and service users.

You will have line management responsibility for a team of approximately 6–20 staff, overseeing recruitment, HR processes, induction, training, and ongoing support.

You will ensure that agreed working practices are followed consistently across the team and that patient care remains central to everything we do.

We are looking for someone who is calm, focused, and an excellent communicator, someone who can work autonomously and use their knowledge, judgement, and initiative to support both internal and external stakeholders. You will also be expected to follow established instructions, procedures, and protocols to help maintain the effective and efficient running of the service.

The Urgent Care Base Team Lead plays a key role as a professional and responsive point of contact for health and social care professionals, while also supporting other functions within both the Call Centre and Out‑of‑Hours bases. You will help provide a high‑quality interface between stakeholders and ensure that our bases are well maintained, with all quality checks completed and documented in line with compliance requirements.

Please note: as we operate 24/7, 365 days a year, a flexible approach to working hours is essential. Our rolling shift pattern includes days, weekends, overnights, and Bank Holidays.

A copy of the shift pattern can be provided on request and discussed further at interview.

Day to day, your duties will include but not be limited to:

• Line management of the Urgent Care team at your designated base in Wiltshire
• Management of medication stock and medical equipment, undertaking spot audits as and when required.
• Ensuring fleet vehicles are regularly checked, with medication and consumables being adequately stocked and replenished, following company process and procedure.
• Working in conjunction with relevant company policy to arrange the delivery of medications on both a regular and ad-hoc basis.
• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patients
• Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction and training
• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
• Liaising with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service
• Supervising HealthHero Integrated Care operational teams and acting as the first point of reference to resolve issues that may occur during the shift
• Management of medication stock and medical equipment, ensuring fleet vehicles are adequately stocked.

About You

The ideal candidate will be able to demonstrate:

• An ability to work autonomously and flexibly to assist both external and internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service
• A focus on service delivery at all times especially during unpredictable workloads
• Experience of analysing and reviewing data and procedures such as Standard Operating Procedures and monthly reporting
• A strong ability to converse with members of the HealthHero Integrated Care team at all levels
• Excellent written and oral communication skills
• High levels of attention to detail, accuracy and consistent follow through
• A good working knowledge of MS Office suite

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europe’s largest digital health provider , delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We aren’t just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR ) –
and we're rewarded when we do. 

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account . Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer

• Competitive salary - Base rate of £15.03 per hour, plus evening and weekends enhancements of up to £20.29 per hour (dependant on shift day and time)
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you.

To obtain a full Job Description or should you have any questions, please contact our Recruitment Team at 

View email address on apply.workable.com

Work location: Head Office (Chippenham, Fox Talbot House) + allocated Urgent Care base when required

Additional information

*We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on   View email address on apply.workable.com

Safeguarding

Please see  here  for information relating to our commitment to safeguarding as a provider of healthcare.

Requirements

Please note that a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.