Operations Assistant Apprentice

Summary

Join Answer Digital as an Operations Assistant and gain hands-on experience across Office Management, Resource Planning, Talent Acquisition and People & Culture. You'll play a key role in keeping our business running, learning how a leading digital consultancy really works from the inside out.

Wage

£14,560 a year

We’re an Employee-Owned Company. After 12 months – through the Employee Ownership Trust you will be part of the ownership of Answer; a major factor in driving engagement, retention and growth for our people

Training course

Business administrator (level 3)

Hours

Monday to Friday, working hours TBC.

35 hours a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

About the Role:

We’re looking for an enthusiastic and organised Operations Assistant to join the Answer Digital team on a Business Administration Level 3 Apprenticeship. This is a brilliant opportunity to build real, hands-on experience across a range of business functions, from keeping the office running smoothly to supporting how we hire, manage, and develop our people

You’ll be embedded in our Operations Team and work closely with colleagues across Resource Management, Talent Acquisition, Finance, and People & Culture. No two days will be the same, and you’ll leave the apprenticeship with a broad foundation, and a clear understanding of how a growing digital consultancy operates

What You’ll Be Doing:

In this role, you won't rotate through departments. You'll be actively contributing to all at once. From day one, your week will naturally span all four areas, giving you a rich, varied experience that reflects how a real operations function works

Office Management:

• You’ll work alongside our Office Manager to help keep our office running smoothly, a welcoming, well-organised, and fully operational space for the team
• Supporting with day-to-day office queries, visitors, and supplier coordination
• Helping manage office supplies, equipment, and facilities to keep things running smoothly
• Coordinating meeting room bookings, office events, and team socials
• Supporting health & safety compliance and maintaining a tidy, organised environment
• Liaising with building management and external contractors
• Handling incoming post, deliveries, and general administration

Resource Management:

• You’ll support the team responsible for matching our consultants to client projects, helping us deploy the right people in the right places
• Maintaining and updating our resource management system with current project and consultant data
• Assisting with scheduling and tracking consultant availability and bookings
• Preparing reports and summaries to support resource planning meetings
• Flagging capacity gaps or changes to the Resource Management team
• Supporting the coordination of bench activity and internal project allocations

Talent Acquisition:

• You’ll get a real insight into how we attract and hire great people at Answer Digital
• Coordinating interview scheduling between candidates and hiring managers
• Managing job posting administration across our ATS and job boards
• Supporting candidate communications and ensuring a great experience throughout the process
• Maintaining accurate and up-to-date records in our recruitment systems

People & Culture:

• You’ll play a part in making Answer Digital a great place to work
• Supporting onboarding administration for new starters, from contracts to day-one logistics
• Maintaining accurate employee records in our HR systems
• Assisting with the coordination of learning & development activity
• Supporting engagement initiatives, surveys, and internal communications

Where you'll work

UNION MILLS
9 DEWSBURY ROAD
LEEDS
LS11 5DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEIR TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3
• Systems & tools - training on the platforms used across each function: resource management system, applicant tracking system and HR platform
• On-the-job learning - structured exposure across Operations, Talent Acquisition, Finance, and People & Culture, with experienced colleagues guiding day-to-day tasks
• Dedicated line manager support - regular 1-2-1s, goal setting, and progress reviews aligned to the apprenticeship Knowledge, Skills and Behaviours (KSBs)
• Dedicated Learning Time - protected time each week to complete apprenticeship learning with the training provider, including study, assignments, and portfolio building
• Induction - covering Answer Digital's ways of working, tools, culture, and health & safety. Data Security and Awareness Training

Requirements

Desirable qualifications

GCSE in:

• English (grade 4-9)
• Maths (grade 4-9)

A Level or BTEC L3 in:

A Level or BTEC L3 (grade A Level or BTEC L3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Proactive and Eager to Learn
• Microsoft Packages
• Google Workspace
• Friendly and Approachable
• Confidentiality