Coach Coordinator, Online Merchandising

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The successful individual will leverage their proficiency in eCommerce to...

• Monthly upload of new products on UK, FR and EU / ROW sites, ensuring proper presentation of the online assortment, including product information, category information and website merchandising to maintain the sites to a high standard.
• Prepare for site refreshes by building navigation, search dictionary updates, merchandising and trend shops, and managing the item set-up process, including catalogue and product attribution.
• Support the planned migration of smaller EU sites to Global-e, helping enable greater localisation and ensuring site set-up is accurate and customer-ready.
• Work with our translations agency to ensure localised site content, with particular focus on France, is translated accurately and to a high standard.
• Work with Buying and Planning partners to support the promotional calendar, new product launches and category launches across Retail category.
• Work with Digital Design and Web Production on creative for homepages, promotions and campaigns, ensuring the site reflects business priorities, stock availability and local market needs.
• Regular research of competitor online activity, edit creation and digital innovation.
• Weekly site review of UK, FR, EU and ROW sites to monitor site standards, reporting any operational or testing issues that arise.
• Additional ad hoc website tasks as required, including testing new functionality and analysis of competitor tools or functionalities we should be looking to develop.
• Optimise on-site search, as well as cross-sell and up-sell products on the site.
• Work closely across all functions of the eCommerce team.
• Deliver weekly reporting on site performance for cross-functional and team meetings, leveraging available analytics platforms to provide relevant and actionable insights.

The accomplished individual will possess...

• Bachelor's degree with a minimum of 1-2 years' experience in an eCommerce or digital focused role.
• Experience working independently and as a team member in a fast-paced environment.
• Experience of working in a global company/brand and/or online startup.
• Excellent organizational skills and detail orientation.
• Excellent communication, presentation and analytical skills.
• Ability to multi-task under tight deadlines and have a strong sense of urgency.
• Strong problem-solving skills; proactive and take initiative.
• Ability to act quickly to last-minute requests and changes.
• Able to work autonomously.
• Computer literate, particularly in Excel.
• Prior experience with SFCC, a PIM system, Global-e or CMS tools would be advantageous.

An outstanding professional will have...

• Experience of working with U.S based head office
• Additional European language skills, particularly French
• Interest in AEO, inspirational site content and online customer experience

What Tapestry can offer you:

• Hybrid working (3 days working from the office, 2 days remote)
  
• Option to finish early on a Friday (Flex Fridays)
  
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
  
• Learning & Development opportunities
  
• Internal mobility & career progression
  
• Regular Social Events - Seasonal & Cultural
  
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Other benefits include:

• 25 days holiday in addition to bank holidays
  
• Annual Incentive Plan (company performance bonus)
  
• Multi brand discount up to 50% off - Coach and Kate Spade
  
• Private Healthcare with health assessment (Bupa)
  
• Bupa rewards - Financial wellbeing support and wellness discounts
  
• Private Dental Cover
  
• Free 24/7 support for family building, fertility and menopause with Maven
  
• Eyecare vouchers
  
• Employee Assistance Program
  
• Employer Pension Contribution
  
• Gym discount
  
• Interest free season ticket loan
  
• Cycle to work scheme
  

At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.

Our Competencies for All Employees
Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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