Digital Solutions Lead

Salary: Grade K (£38,220–£40,777)
Service Area: Digital Services and Systems
Stockton-on-Tees Borough Council
Fixed Term: 12 months from start of contract

Make a real impact on how our residents and colleagues experience digital services.

Are you passionate about designing high-quality digital solutions that genuinely improve services for our communities?

Do you enjoy leading people, shaping digital capability, and working in a role where no two days are the same?

If so, this could be the perfect next step in your career.

We're looking for an innovative and motivated Digital Solutions Lead to support Stockton-on-Tees Borough Council’s digital transformation ambitions. This is a hands-on, influential role where you’ll work closely with council services, Xentrall ICT and partner organisations to design, develop and maintain a wide range of digital tools - including AI-enabled solutions, automation, self-service solutions, workflows and customer-facing processes.

Your work will help reshape how thousands of people access services and how our teams deliver them.

What you’ll do:

• Lead the design, development and rollout of digital and AI-enabled solutions.
• Integrate digital tools with core business systems to improve customer journeys.
• Configure and maintain forms, workflows, scripts, dashboards and identity management tools.
• Identify and drive opportunities for digital transformation and service redesign.
• Provide training, guidance and technical support to teams using digital customer channels.
• Use feedback and data insights to inform continuous improvement.
• Represent the service in meetings, working groups and partnerships. 

About you

We’re looking for someone who:

• Has experience designing, delivering and maintaining digital solutions, including AI initiatives.
• Can lead and motivate high-performing teams.
• Understands the opportunities and challenges of digital technologies in a local authority context.
• Communicates confidently with a wide range of stakeholders.
• Can interpret data and insights to inform decision-making.
• Brings creativity, problem-solving and a strong customer focus.
• Thrives in a dynamic, collaborative environment.

Experience with local government systems, CRM/workflow tools, or integration and automation technologies is desirable but not essential.

As this is a fixed-term post, secondment opportunities will be considered for internal employees. Please obtain prior approval from your current line manager before completing the application. For further information, please refer to the council’s secondment policy. 

For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.

We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible. 

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

• A competitive salary of up to £40,777
• Generous annual leave entitlement. Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:

Interested?

For an informal discussion about the role, please contact:
Lynn Whitecross – Digital Solutions Manager
View email address on northeastjobs.org.uk

Guidance for applicants 

Accuracy and Use of AI Tools:  You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience. 

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘View email address on northeastjobs.org.uk’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account. 

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.  

Visa Sponsorship: The Council offers visa sponsorship only for a small number of specific roles where it is considered appropriate and necessary to meet service needs. Sponsorship is not guaranteed and is not relevant or applicable to most roles. 

Council Principles:  The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent. Sponsorship will only be offered where there is clear, evidenced justification, such as significant recruitment difficulty or the need for specialist skills that cannot be met from the local labour market. 

Limitations:  Where an individual (prospective or existing employee) cannot demonstrate a valid right to work in the UK, and where visa sponsorship is not appropriate, justified or approved, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.