Operations Manager (Fixed Term Maternity Cover)

Elliott Wood Partnership

Wimbledon

About Us:

Elliott Wood is a forward‑thinking and purpose-led engineering and built environment consultancy. We believe in a bigger and better idea of engineering. One driven by strategic consultancy and married with creative and technical expertise. Together we act as originators, advisors and doers for the built environment and beyond.

As a certified B Corp, our role is to continue to inspire clients and organisations to think differently about their projects and buildings - not just aesthetically and commercially - but for the benefit of the planet and people who use them every day.

Job overview:

We are looking for an Operations Manager to join us on a 12-month fixed-term maternity cover contract, supporting the Head of Operations & ESG in driving efficiency, compliance, and consistency across the business.

This is a varied and hands-on role, combining operational oversight, team leadership, and project delivery. You will play a key role in strengthening processes, ensuring compliance with key standards, and enabling our engineering teams through effective business support.

If you thrive in a fast-paced environment, enjoy improving how things work, and are confident balancing detail with big-picture thinking, this is an opportunity to make a meaningful impact.

Responsibilities :

• Support the Head of Operations in delivering key operational initiatives and projects

• Lead and embed compliance processes, including GDPR, ISO standards, and internal audits

• Maintain business accreditations (ISO 9001, ISO 14001, Acclaim) and coordinate audits and reviews

• Monitor and improve operational processes, ensuring efficiency and consistency

• Oversee supplier approvals, data accuracy, and reporting (e.g. CMAP, Power BI)

• Manage office operations, including maintenance, facilities coordination, and compliance checks

• Support Health & Safety processes, including risk assessments and DSE compliance

• Line manage the Business Admin team, ensuring effective support to the wider business

• Provide hands-on administrative support where required and ensure continuity across the team

• Deliver key projects, including compliance training and improvements to business support functions

Skills and Experience Required:

• Experience in operations and/or administration roles, ideally within a professional services environment

• Experience managing or supporting ISO compliance, audits, and governance processes

• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint) and experience using Power BI

• Experience coordinating facilities and premises management activities

• Experience creating and reviewing risk assessments (e.g. office, fire safety, pregnant workers)

• Confident managing data, reporting, and business systems

• Experience handling calls and providing high-quality internal or external customer support

About You:

• Strong team player with excellent interpersonal skills

• Proactive, “can-do” attitude with a willingness to take ownership

• Highly organised with strong time management and the ability to manage competing priorities

• Flexible and adaptable, able to respond to changing demands and deadlines

• Strong communication and problem-solving skills, with a practical, common-sense approach

Why Elliott Wood:

If you are a highly organised, proactive and talented operations professional who aims to influence those around you with the same level of understanding and empathy that you bring to your work, we invite you to join us. We hope you share our interest in the transformative impact infrastructure can have on the built environment and are enthusiastic about playing an integral role in our ongoing practice and growth strategy.

We offer:

• A hybrid working environment.

• A nurturing, collaborative, creative environment.

• Active encouragement and support to pursue further job-related education and/or skills training.

• An extensive range of benefits from health insurance to gym cover, bonus and more

Some of our Benefits:

• Flexible working and hybrid working (min 80% of time office and 20% flexible)

• Life and income insurance

• Employee Assistance Programme

• Private Health Cover

• Health Cash plan - offering over £1k of cash and discounts to support day-to-day health and wellbeing treatments

• Monthly contribution to fitness related expenses

• Discretionary bonus scheme

• 6% employer pension contribution

• Regular career and development conversations

• Access to our weekly Academy Learning Programme

• 25 days annual leave (with an option to buy up to 5 extra days) and increasing with service

• Opportunity to be gifted up to 4 ‘me days’ per year

• Tax free savings for Cycle Scheme and Childcare fees

• Enhanced maternity leave (up to 26 weeks full pay) and paternity leave (4 weeks full pay)

Elliott Wood is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be a part of a team where your marketing, comms and BD skills will thrive! If you’re ready to bring your expertise to a company where you can truly make a difference, we'd love to hear from you. Apply today to join our team and contribute to the future of our business.