Business Operations Coordinator (Maternity Cover)

Provide proactive administrative support for projects, events, accounts and activities across the organisation, including customer liaison, logistics and contracts management. As a member of the Business Operations team provide professional customer service for business retention and growth.
Provide coordination and logistical support for a range of projects, events and activities. This could include maintenance of internal calendars and project tracking, drafting of proposals and contracts from templates, creating joining instructions and other related documentation.
• Support business and relationship development by acting as a point of contact for external queries, providing professional customer service, liaising with internal and external colleagues/clients. Logging new business opportunities on CRM and keeping track of new enquiries in collaboration with colleagues.
• Manage administration processes for Vitae’s online subscription professional development tool – providing quotes, writing user agreements, answering questions or sign posting to information/appropriate team members.
• Financial support – provide day-to-day administration of accounts, including the sales and purchase ledgers to the daily cash postings and bank reconciliations, liaising with external clients and members on accounts matters, and credit control.
Using established templates, produce surveys and collate data for reporting on engagement with Vitae events and activities.
• Attend offsite training events and meetings where necessary, including annual Vitae Conference.