Business Administration Apprentice

Summary

We are looking to recruit an enthusiastic, well organised and capable Apprentice. In this role you will help deliver an exceptional customer experience, you will develop new skills, increase legal and administrational knowledge and begin an exciting career specialising within property law.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch break.

37 hours 30 minutes a week

Start date

Monday 28 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• You will support the residential the conveyancing teams in a wide range of administrative duties
• Providing fee estimates, opening files, producing standard and ad hoc correspondence, ordering searches
• Handling telephone enquiries, correspondence & emails to provide updates and information.
• Drafting and amending letters and legal documents
• Working as part of an office team to provide an efficient and friendly service to our clients”
• Take guidance to proactively deal with matters, ensuring clients, estate agents and all interested parties advised of developments at all stages
• Liaising with staff from other Ocean group companies
• Reporting on contracts to clients
• Liaising with other law firms and estate agents when involved in transactions
• Develop knowledge and skills for referral of all Ocean services and ensuring an exceptional customer experience.
• Providing assistance to the office conveyancer as required
• Protecting clients' interests at all times, while taking precautions against potential fraud and money laundering
• Ensuring adherence to service level agreements, ensuring clients’ expectations are met, updated as necessary
• Supporting all team members in providing an exceptional customer experience

Where you'll work

199 Whiteladies Road
Bristol
BS8 2SB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BASINGSTOKE ITEC LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Full training will be given in order to complete the above duties to the best of your ability
• The Apprenticeship Provider will also provide guidance and support with your apprenticeship work

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

• Local commute essential