Sales - Supervisor

Job Purpose:As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise.You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our Brand Values in everything you do: Customer Obsessed, Play to Win, It Starts With Me and We Are One    You will inspire our customers to look good and express themselves with the latest fashion, wherever and whenever they want. You will achieve this by being an ambassador for the brand and         demonstrating a customer first approachAccountabilities and Responsibilities:CUSTOMERDevelop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or onlineCoach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashionActively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customerEmbed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store teamCapture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiencesSupport in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND valuesDelivering effective deployment of the team so that our customer’s needs are always metRecognise Team Members for delivering a fantastic customer experience and share successes across the TerritoryActively support our charities and communities to ensure positive local impact in the areas in which we operateTEAMSponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teamsWork with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management TeamRole modelling our Values and ensuring our Teams work with them in mindActively seek out opportunities for self-development – this is as important as that of your teamsCoach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customersNurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store successionSupport the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environmentPlay a crucial part in building a culture that rewards and recognises both individual and team performanceUnderstand key people policies and procedures and apply these in a fair and consistent mannerTrain team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S proceduresGROWTHAware of store targets and KPI measures and utilises all reports to view and highlight opportunitiesActivity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focusSupport the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximisedEnsure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awarenessUse Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisionsEnsure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficienciesWork together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costsAdhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilitiesEffectively manage payroll spend within budget and company guidelines        Behaviours, Knowledge and ExperienceYou’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every timeYou understand who the core customer is that shops within your local marketYou’re passionate about fashion and clothes, and you stay up to date with the latest trendsRetail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the sameYou understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team playerYou’ll have a keen eye for detail in maintaining great store standardsPrevious experience in retail is desirable but not essential       Key RelationshipsSales/Deputy ManagerStore ManagerStore TeamLocal New Look StoresJobFamilyRetailJobFunctionRetail Sales Team Leader - 9PayTypeHourlyPositionEffectiveStartUTC2026-08-16T00:00:00