Primary Care Support Officer

If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -

Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:-

The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP.

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

This is an opportunity to join the Business Support team within NWSSP - Primary Care Services, a team who provide support to both primary care contractors across Wales and internal staff.

This post holder will be one of a team of seven Administrative Support Officers providing administration support to senior managers within NWSSP - Primary Care Services (PCS), and must have a excellent communication skills, organisation skills and confidentiality at all times.

Candidates for this post will be expected to have a good standard of education along with excellent keyboard skills and have a sound knowledge of word processing, spread sheets, office and filing systems. The role is varied with the post holder possessing the ability to prioritise their workload whilst working on their own initiative. The successful candidate will need to be adaptable in order to meet the needs of an ever-changing environment, and work well within a small team.

By working with NWSSP - PCS, you will receive a number of excellent benefits to include;

flexi-time working arrangements

support for personal development

NHS discounts in hundreds of stores

a valuable pension scheme

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

This post holder will be one of a team of Administrative Support Officers providing administration support to senior managers within NHS Wales Shared Service Partnership (NWSSP) - Primary Care Services (PCS) and other managers when required.

Working for our organisation

We have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do. We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values. We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications And/or Knowledge

Essential criteria

• 5 GCSEs at Grade C or above including Mathematics and English OR NVQ 3 or equivalent in a relevant subjec
• Competent in the use of Microsoft Office packages including excel, word and outlook

Desirable criteria

• Knowledge of NWSSP – PCS and its stakeholders

Experience

Essential criteria

• Experience of working in an administrative role/ office environment

Desirable criteria

• Experience within NHS Primary Care environment
• Proven experience of minute taking

Values

Essential criteria

• Ability to establish good working relationships with colleagues/clients

Desirable criteria

• Methodical approach

We are committed to flexible working and equal opportunities.

If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.

Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting

Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Applicant requirements

Welsh language skills are desirable

Documents to download

• English (PDF, 464.4KB)
• SDMP Cymraeg (PDF, 576.3KB)
• OH Form - IG Ffurflen (PDF, 800.5KB)
• NWSSP Recruitment Services Privacy Notice (PDF, 404.2KB)
• NWSSP - About Us (PDF, 6.6MB)
• NWSSP - Our Benefits (PDF, 490.4KB)
• NWSSP - Buddion (PDF, 458.9KB)
• PCGC -Amdanom (PDF, 6.7MB)
• Guidance Notes for Applicants (PDF, 322.5KB)
• Integrated Medium Term Plan 2025-2028 (PDF, 15.1MB)
• Integrated Medium Term Plan 2025-2028 - Cymraeg (PDF, 18.0MB)

Further details / informal visits contact

Name Chloe Bridges Job title Engagement Services Officer Email address ***email_hidden***