Surge and Rapid Response - Administrative Officer

Job description
In this frontline customer service role, you'll be handling inbound and outbound calls, assisting customers, and providing vital administrative support where it’s needed most.

You will also have the opportunity to enrol onto our Level 3 Apprenticeship Programme, which is a fantastic way to earn whilst you learn and gain a formal qualification as part of your day-to-day role.

What you’ll be doing:

Answering inbound calls and making outbound calls to assist customers.
Managing casework and data processing using various IT systems.
Occasionally engaging with customers face-to-face when required.
Adapting to urgent tasks, which may involve traveling at short notice.
Communicating effectively and working independently in a dynamic environment.
Kick-start your career with full training and support, no previous experience is required. All we ask if that you bring your enthusiasm, a helpful attitude, and a willingness to learn. From day one, you’ll be part of a friendly and supportive team that’s invested in helping you grow and reach your full potential.

You can find out more about what it’s like working in Surge and Rapid Response Team on the Civil Service Careers website HMRC – The Surge and Rapid Response Team , Civil Service Careers

Question and answer session

We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT.
This will take place on Tuesday 7th July at 2:00pm. Please visit Surge and Rapid Response Team Recruitment Campaign Q&A to book your place SRRT - Administrative Officer - Q&A Session - Tues 7th July 2pm - 3pm

Questions relating to an individual application must be emailed as detailed later in this advert.

Apprenticeship

As a Surge and Rapid Response - Administrative Officer, if you select to complete an apprenticeship, there is an expectation you will progress this in accordance with the completion date determined by the Apprenticeship Programme and achieve a pass or above at End Point Assessment.

Withdrawal from the programme would only be considered in exceptional circumstances and HMRC reserve the right to manage your performance and conduct on your apprenticeship, in line with HMRC internal policies.

Any training requirement and your probation period will run concurrently. If you do not successfully complete your probation period required as a condition of your role, your employment with HMRC may be terminated.

Person specification
Essential Criteria

Need for flexibility – Are able to travel nationally or abroad, sometimes at short notice, including overnight stays. (The Surge and Rapid Response Team will pay for all travel and accommodation associated with work related activity). Flexibility is a contractual requirement for this role.

Before applying for this role, please consider if the following requirements are suitable to your personal circumstances as they are a contractual requirement for this role.

Working Patterns

As a flexible employer, we will consider part-time requests and will agree requests where possible, considering our operational and customer service needs. Part-time is a minimum of 22 hours 12 minutes per week. Pay and annual leave will be pro-rata, if we can agree your request.