IT 3rd Line Support Engineer

£44.24k per annum

East Surrey College

Redhill, Surrey

IT 3rd Line Support Engineer

Job Type

Support

Job Category

Employment Basis

Established (salaried)

Location

John Ruskin College - Croydon, East Surrey College - Redhill

Salary Range

up to £44,243

Closing Date

31/07/2026

Documents

3rd Line Support Engineer JD&PS -2026.pdf
(PDF, 202.62kb)
Introduction from the Principal.pdf
(PDF, 44.19kb)
OSC Corporation Competency Framework.pdf
(PDF, 472.18kb)

IT 3rd Line Support Engineer

College location:East Surrey College (Redhill) and John Ruskin College (Selsdon)

Salary: up to £44,243

Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday

Shape the Future of IT in Education

Are you a skilled IT professional ready to take your expertise to the next level? Do you thrive on solving complex technical challenges and making a real impact?

We’re looking for an exceptional IT 3rd Line Support Engineer to join our forward-thinking team, someone who is passionate about technology, driven by innovation, and excited to play a key role in supporting digital transformation across our College Group.

This isn’t just another support role. You’ll be at the heart of our IT operations, driving improvements, influencing strategy, and ensuring the technology that powers teaching and learning runs seamlessly.

What You’ll Be Doing:

Act as the escalation point for complex IT issues
Troubleshoot and deliver long-term solutions
Support and optimise on-prem and cloud environments
Maintain secure, stable, high-performing systems
Contribute to IT transformation, upgrades, and new technologies
Support cybersecurity, patching, and compliance activities

The successful candidate must have:

MCSE qualification or equivalent
Computer based degree or equivalent in computer engineering or relevant field
Significant experience in a 3rd line IT support or infrastructure support role.
3rd line technical knowledge with excellent Troubleshooting and problem solving skills
Experience working within an education environment is desirable
Maths & English GCSE / Level 2 equivalent

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

*Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.

Apply

Vacancy posted more than 2 months ago

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