SA Service Analyst - 12M FTC

Closing Date for Applications

26th June 2026

Salary Range

£38,161 to £48,704 per annum

What is the purpose of this job?

RDG’s Quality Assurance Practise is looking for a SA Service Analyst to join the team. This role will primarily be responsible for building and documenting system knowledge in the format prescribed by Quasar. The resource will be responsible for developing and documenting the system knowledge in Confluence in a manner that can be understood by all team members but also at the same time ensure that clear traceability is maintained and managed between Architectural and QA components. For them to be successful at delivering in this role, they must have a strong analytical mind that is able to create process diagrams and mind maps that will make clear what the systems components are, how the data flows end to end and the various dependencies between the components.

What can I expect to do in this job? 

They must understand the importance of traceability and help to always keep it up to date. They may be called upon to conduct technical and acceptance testing on multiple projects. The successful candidate will have proven experience of manual and automation testing of end-to-end solutions, estimation and day to day reporting and defect management.

They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and have good knowledge and experience in automation tools like PyCharm and similar.

On behalf of the TOCs and RDG your job will be to support and guide internal and external colleagues, partners, and stakeholders as they undertake their accreditation obligations. Your time will be shared, working within our accreditation team, and checking and validating rail retailing systems within our accreditation area. You can expect to have contact with.

· Ticketing system developers

· Public internet retailers

· Internal functions including Project Teams, Marketing, Retail Partnerships, Service Delivery and Retail Strategy

· Technology suppliers

· Service providers

· TOCs

· Industry bodies (rail and non-rail)

· Government agencies

Requirements

Professionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification and an ISTQB or similar certification in Advanced Test Management and Agile.

They will also be good leaders, team players and driven to grow the established practise into a stable and sustainable service.

It is essential you can demonstrate experience or competence of:

Build and Maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services.

• Document core functions, requirements and acceptance criteria related to the system(s) assigned to you.

• Develop and maintain a core understanding of all core QA tools so that you can manage and maintain their interoperability.

• Review, baseline and re-baseline requirement traceability matrix related to system coverage.

· Keep your technical skills up to date so you can accurately draft clear, testable requirements and acceptance criteria.

• Always review and assist with signing off requirement acceptance for Quasar.

• Develop and maintain process and mind maps that help better understand the system functions and features.

· Build and manage integrations to provide a complete, up-to-date view of system IP.

• Support Quasar team through QA deliverables as and when required.

• Work with Quasar, architecture, CCI, project team and suppliers as needed to develop and maintain system IP.

• Always perform retrospective reviews of system requirements post the updates of projects/BAU/Adhoc/Service upgrades and ensure that the latest version of system requirements is available to team.

· Ability to identify gaps in information, seek clarifications and provide written accurate findings in a Compliance Review document.

· Knowledge of checking evidence being submitted by TIS Suppliers in support of their accreditation, is sufficient to meet the requirements of the applicable RSP Standards which the software is being tested against.

· Skilled in identifying and recording areas of non-compliance and the impact this may have on industry systems, settlement or other areas of the retail landscape.

· Ability to acquire and maintain a full understanding of the SDCI+ language that is used to write the sales data to the settlement system. They will be required to ensure that settlement records submitted to test systems during the accreditation process are accurate and compliant with RDG Standards and continue to monitor this during the live pilot operation of the system when data is submitted to live systems.

· Able to record and maintain accurate and timely data in ASSIST/JIRA Incident Management System relating to accreditations that are being undertaken and any incidents that may arise in accreditation or live pilot running.

· Able to extract, understand and analyse multiple data sets.

· Able to work on multiple work packages at the same time

• Learn how to maintain and develop mappings with ConnectALL and monitor test case mapping with requirements to ensure that coverage is always accurate.

• Support management to help develop a good data model for future and comprehensive data analytics

• Produce and maintain clear requirement traceability across the lifecycle of the system/project for all aspects of Acceptance and E2E Testing.

• Support Lead/Manager in delivering QA across releases and changes.

• Test Estimation to ensure that the effort for testing on projects is correctly captured and tracked.

• Development and maintenance of Customer Acceptance Test objectives matrices through the project and successful baselining as part of project closure.

• Definition of Acceptance Test criteria and working with Business Stakeholders to sign off user test requirements and test acceptance criteria.

• Day to day management of the activities of self/team and QA activities of suppliers (wherever needed).

• Creating and delivering all key QA deliverables – Test plans, strategies, scope, requirement traceability, test objective matrices, test cases, test reports (including defect management)

• Keen understanding of system analysis.

• Ability to work independently to achieve project deliverables.

• Maintain and build functional and non-functional testing for relevant systems using approved automation tools as per QA framework and practises.

• Have a good understanding of automation and its application

• Help document knowledge of all automation and technical testing for the team.

• Help train and share knowledge with team members on all subjects that you work on.

• Good understanding and adopting of static assurance across all testing stages.

• Be proactive and escalate any delays in testing to project manager, test manager and/or Head of QA in a timely manner.

• Develop and maintain a good testing knowledge of the relevant systems (online and/or backend), scope and objectives and input into the Service Desk Knowledge base

• Engage with vendors/suppliers and work collaboratively to ensure that quality of releases and products.

• Ensure supplier test delivery is in line with RDG policy and standards and develop a Test Assurance Framework for third party software delivery

• Be proficient in Risk based approach to testing and deliverables.

• Work with the test manager and project team to manage expectations and ensure adherence to timelines.

• Review and maintain quality of test knowledge and scripts in the team.

• Good team player and good collaboration skills especially with other teams within the organisation to ensure the organisation deliver to the railway community.

• Report on daily status of testing to test manager and if required to the stakeholders, vendors, and project management.

• Build and maintain strong working relationships with project stakeholders, including key business users

• Work positively and communicate professionally across the team to make an effective contribution to team tasks and team spirit.

• Contribute to the building of automation framework within the organisation

· Be flexible with day-to-day remit and work as required by the Quality Assurance team

Benefits

Why Work for RDG?

We offer a highly competitive package, including:

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance (Vitality PPP) including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.